Senior Virtual Loan Processor

IN0534 Fishers, NY0705 NY Region Business Office, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0725 State College Business Office, PA0736 Administration Center Job Description The Senior Virtual Loan Processor is responsible for processing residential mortgage and equity loan applications in accordance with internal policies and procedures, secondary market guidelines, as well as relevant government regulations and procedures, including ensuring that all loan documentation is complete, accurate, verified, and complies with state and federal compliance, the timely closing of all loans originated, and being the main point of contact with the borrower past the application date. Essential Functions Ensure compliance with Northwest’s policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentManage the loan process from application submission to loan closing, customer relationship application submission to loan closing, and flexible schedule to meet customer needsWork with team and borrowers to gather all borrower required documentsInteract with third-party vendors to acquire verifications, appraisals, title work, flood zone determinations, insurance documentation, payoffs, tax transcripts and other reports as needed for each loan fileUpdate and organize all loan information in the loan origination system to ensure the file is current and accurate when submitted to underwritingManage a pipeline of working loan files to ensure files move through processing and closing in a timely mannerEnsure loans are ready for smooth transition to closers; processing loan files in compliance with Northwest policies and procedures, regulatory guideline, and investor and industry standardsMaintain current knowledge of Mortgage and equity loan programs, procedures, and guidelinesExamine loan documentation for accuracy and completenessPromote customer loyalty by providing superior service to each customer, referral source, and business partnerWork cooperatively with business partners and referral sourcesEnsure customers understand products and loan terms through loan closing, and that all loan documentation is complete, accurate, verified, and complies with state and federal complianceProject professional image that inspires confidence and trustPromote relationship bankingDescribe available Northwest products and services to loan customersIdentify customer needsProvide referrals to other business unitsReview file documentation and making sure all items needed are requestedFollow up with all 3rd party ordersWork with underwriters and management on loan exceptionsCommunicate counter-offers to the customerFollow the provisions of the Gramm-Bliley Act and Northwest's privacy policy; maintaining a high level of confidentialityAssist with application and phone volume overflow from as neededPerform outbound calling as assigned by management Qualifications Associate's Degree preferredBachelor's Degree preferredRegistration with NMLSR and annual renewalRegistering with the Registry and maintain registrationObtaining a unique identifier through the RegistryProviding unique identifiers to consumers5 - 6 years Residential Lending Industry experience preferred3 - 5 years Experience in processing mortgage and/or equity loans for a financial institution preferredKnowledge of conventional, government loan products and guidelines including Fannie Mae, Freddie Mac, FHA, USDA-Rural Housing and VA Loans, ExtensiveKnowledge of Northwest mortgage and equity loan products and guidelines, Extensive Travel Requirements As Needed for training The pay range for this position is generally $28 - $33 per hour. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.