Senior Loan Processor

About the role

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Responsibilities

• Review Retail Installment Contract and support contract documents to ensure conformity with Stellantis Financial Services (SFS) policies and ensure they are submitted accurately.
• Ensure contracts submitted for funding are complete, accurate, and reflect proper approval authorities, specifically Truth-In-Lending and fee disclosures, and ensure the accurate calculation and correct disclosure of federal-mandated fees.
• Closely inspect loan package documentation for suspicious or fraudulent documentation.
• Entrusted with advanced system access to perform overrides and approvals beyond standard user scope, due to extensive experience and proven decision-making capabilities.
• Support OCR/AI technology to assist with document verification and automated funding.
• Perform financial calculations such as income, payoffs, rebates, and cancellation quotes, verification of employment, vehicle registration, driver’s license, residence, phone, and insurance coverage.
• Conduct various customer interviews to validate information contained in the loan documents.
• Inform Credit, Fraud Prevention, or Loan Processing Management teams of discrepancies in the contract package or verification of information and notate the file.
• Operate within multi-system environments, leveraging dual/multi-monitor configurations for enhanced efficiency.
• Maintain confidentiality when accessing personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• Perform other ad-hoc tasks and duties as assigned.

Qualifications and Competencies

• Minimum 2 years’ experience in auto finance as a Loan Processor, or a similar position.
• High school diploma or GED required.
• Ability to obtain knowledge of loan processing procedures, regulations, and guidelines.
• Strong attention to detail and sound judgment skills.
• Strong analytical reasoning abilities.
• Excellent verbal, reasoning, and written communication skills.
• Strong interpersonal skills and business acumen.
• Excellent planning, leading, and problem-solving skills.
• Proficient in using Microsoft Office Suite.
• Able to multitask and prioritize multiple files effectively and efficiently.
• Able to work efficiently in a fast-paced environment.