Senior Vice President, Payments Product Manager

About the Company

BNY is a leading global financial services company at the heart of the global financial system, influencing nearly 20% of the world’s investible assets. The company harnesses cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY fosters a culture of excellence, growth, and success.

Recent awards include:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Responsibilities

• Leads product management, guides strategy, and provides servicing for complex products for the Domestic Payments Group of Global Payments & Trade Platform, including Real-Time Payments and ACH.
• Applies expert knowledge of industry trends, market segments, client needs, and competitor services/offerings to deliver best-in-class payment solutions.
• Owns product governance to adhere to enterprise product governance standards, including change control, risk assessments, and periodic reviews.
• Partners with legal, compliance, and risk to ensure products comply with applicable laws, rules, and regulations.
• Defines and monitors SLAs, KPIs, and other metrics across the end-to-end value chain to understand product performance, quantify client satisfaction, and maintain overall product health.
• Manages vendor relationships and supports third-party governance activities to ensure vendor performance aligns with contractual obligations and SLAs.
• Serves as the product point of contact for escalation of critical client issues and partners with Client Service, Operations, and Technology to resolve, understand root cause, and prevent recurrences.
• Translates market needs and client feedback into clear product requirements and user stories, prioritizing the backlog based on value, risk, and effort.
• Uses Agile methodology to partner with Engineering and Operations teams to deliver high-quality releases on time.
• Maintains associated product documentation, release notes, and client communications.
• Aligns cross-functional stakeholders including Sales, Marketing, Operations, Technology, and Client Servicing around product goals, delivery plans, and KPIs.
• Communicates strategy, product performance, P&L, roadmaps, and risks to senior leadership to secure decisions and resources to achieve targets.

Requirements

• Expert product knowledge in core US domestic payment rails with a focus on Real-Time Payments and ACH.
• Industry certifications such as AAP and/or AFPP are preferred.
• Bachelor’s degree in a business or technical-related discipline, or equivalent work experience; advanced degree preferred.
• Experience in product ownership or product management in the financial services industry is preferred.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and a pay-for-performance philosophy. Benefits include:

• Access to flexible global resources and tools for life’s journey.
• Focus on health, personal resilience, and financial goals.
• Generous paid leaves, including paid volunteer time, to support you and your family through important moments.

Pay

BNY assesses market data to ensure a competitive compensation package. The base salary for this position is expected to be between $104,000 and $228,000 per year at the commencement of employment, determined based on experience and market location. The total compensation package may also include commission earnings, discretionary bonuses, short- and long-term incentive packages, and Company-sponsored benefit programs.

Schedule

This role is located in Pittsburgh, PA; Lake Mary, FL; or New York, NY.