Senior Vice President Loan Operations

About the role

The Institution for Savings is seeking an in-person, experienced, and strategic Senior Vice President of Loan Operations to supervise and coordinate activities of the Bank's Residential and Commercial Loan Operations.

Responsibilities

• Provide vision, leadership, and direction to the Loan Operations Department.
• Develop, implement, and update policies and procedures for all of Loan Operations.
• Oversee initiatives and projects aimed at minimizing risks for Loan Operations, including operational, strategic, reputational, credit, and compliance risks.
• Identify crucial controls, ensure the implementation of internal controls, and conduct ongoing reviews of exceptions and processes to address potential exposure.
• Develop and implement process efficiencies.
• Collaborate with auditors, loan review teams, examiners, and other departments to ensure a highly functioning department that meets the needs of customers.
• Ensure the completion of daily tasks such as reviewing reports and processes, parameter maintenance, bankruptcy/charge-off processing and maintenance, eOscar credit bureau reporting and dispute resolution, customer reporting requests and generation, audit preparation and response, and investor remittances and balancing to proactively manage risk.
• Work alongside IT and product vendors, such as the Core banking system, to execute system or product upgrades with minimal disruption to customers.
• Manage the accurate and timely onboarding of all residential, consumer, and large commercial loans, including Participations, Commercial Real Estate, and C&I Loans.
• Design office workflow systems, incorporating the use of data processing and computer hardware options.
• Prepare work schedules and assign duties to loan operations personnel to ensure efficient operation of the department.
• Successfully complete annual regulatory training as required by the Bank and adhere to all applicable banking regulatory requirements for this position.

Qualifications

• Bachelor's degree from a four-year college or university; or five years of related experience and/or training; or equivalent combination of education and experience and management experience.
• Advanced knowledge of the Microsoft Office suite.
• Excellent written, verbal, and interpersonal communication skills.
• Self-motivated, proactive, and goal-oriented.
• Utilizes strong organizational skills to perform and prioritize a high volume of tasks simultaneously.
• Consistently achieves goals and meets strict deadlines while maintaining excellent attention to context, substance, and detail.
• Embraces the team-oriented culture and works collaboratively across the Bank to support the Bank’s strategic growth plans.

Pay

Salary Range: $150,000–$200,000

Benefits

• Fully paid medical, dental, and vision insurance.
• Dollar-for-dollar 401(k) match up to 10%.
• Life insurance.
• Disability plan.
• Pension plan after 2 years of service.
• Generous vacation and paid-time off.
• Quarterly incentive.