Senior Vice President, Disability & Leave
Crawford & Company · California, United States · 4 wk ago
RemoteRemoteOTHRFull-time
We need to output HTML fragment with sections: About the role? The posting includes "Job Description 🚀 Senior Vice President, Disability & Leave (Remote - Anywhere in the U.S.) 🇺🇸 🌟 Lead Strategy. Drive Growth. Shape the Future." Then "What You'll Do ✅ ..." then "What We're Looking For 🔹 ..." then "Responsibilities ..." then many bullet points under Responsibilities (actually they are long paragraphs). Also sections like "Product, Service & Market Strategy", "Claims & Operational Excellence", "Claims Quality & Customer Outcomes", "Client Leadership & Customer Experience", "Sales, Growth & Business Development", "Compliance, Risk & Governance". Those appear as subheadings within Responsibilities? Actually after "Responsibilities 🔹 Exceptional leadership, communication, and stakeholder management skills" then they list many sections. So we need to parse.
We need to use for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must not repeat job title as heading. So we can have sections: About the role (maybe from introductory paragraph), Responsibilities (the bullet list), Requirements (maybe "What We're Looking For"), Qualifications? Could combine. Skills maybe from "Exceptional leadership..." but that is under Responsibilities. We'll decide.
We must include a section only when posting has real specific content. So we need About the role: we have introductory paragraph: "Lead Strategy. Drive Growth. Shape the Future. Broadspire is seeking a visionary Senior Vice President, Disability & Leave to lead the strategic direction, growth, and operational excellence of our Disability & Leave business. This executive role will shape business strategy, drive innovation, and strengthen our position as an industry leader." That's content.
Responsibilities: we have many bullet points under "What You'll Do" and then under "Responsibilities" heading with many sub-sections. We'll combine into a
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must not repeat job title as heading. So we can have sections: About the role (maybe from introductory paragraph), Responsibilities (the bullet list), Requirements (maybe "What We're Looking For"), Qualifications? Could combine. Skills maybe from "Exceptional leadership..." but that is under Responsibilities. We'll decide.
We must include a section only when posting has real specific content. So we need About the role: we have introductory paragraph: "Lead Strategy. Drive Growth. Shape the Future. Broadspire is seeking a visionary Senior Vice President, Disability & Leave to lead the strategic direction, growth, and operational excellence of our Disability & Leave business. This executive role will shape business strategy, drive innovation, and strengthen our position as an industry leader." That's content.
Responsibilities: we have many bullet points under "What You'll Do" and then under "Responsibilities" heading with many sub-sections. We'll combine into a - list. Need to preserve all substantive info; we can break into multiple list items each covering a bullet.
Requirements: from "What We're Looking For" bullet list.
Qualifications: maybe not separate; we could skip if not distinct. Skills: maybe from "Exceptional leadership, communication, and stakeholder management skills" but that's part of responsibilities. Could create Skills section if there is explicit list; but not needed.
Benefits, Pay, Schedule: not present; so omit.
We must not include boilerplate like EEO etc. Not present.
We must output only HTML fragment.
Let's extract content.
Intro paragraph: "Lead Strategy. Drive Growth. Shape the Future. Broadspire is seeking a visionary Senior Vice President, Disability & Leave to lead the strategic direction, growth, and operational excellence of our Disability & Leave business. This executive role will shape business strategy, drive innovation, and strengthen our position as an industry leader."
We could split into
.
What You'll Do bullet list: items start with ✅. Let's extract each:
- Develop and execute growth strategies that drive profitability and market leadership
- Lead Disability & Leave operations, quality, compliance, analytics, and client experience
- Partner with executive leaders to deliver innovative, scalable solutions
- Strengthen client relationships and deliver exceptional outcomes
- Identify market trends, regulatory changes, and new business opportunities
- Serve as an industry thought leader with clients, brokers, consultants, and industry partners
Now after that there is "What We're Looking For 🔹" bullet list:
- Executive leadership experience within Disability & Leave services
- Proven success driving business growth, operational excellence, and financial performance
- Strong expertise in claims operations, compliance, and client management
- Ability to lead large, high-performing teams through transformation and growth
Now after that there is "Responsibilities 🔹 Exceptional leadership, communication, and stakeholder management skills" then a bunch of paragraphs each with a heading like "Business Strategy & Financial Leadership", "Product, Service & Market Strategy", etc. Those paragraphs contain many sentences. We need to preserve all substantive info; we can turn each paragraph into a list item? But they are long paragraphs; we could keep as
inside the responsibilities section? The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So responsibilities is a list of duties; we should use
- . However the content under Responsibilities is not a simple list but paragraphs with headings. We could treat each heading as a list item containing the paragraph(s). That would preserve info.
Thus we create
- for each duty area.
Let's extract each section under Responsibilities:
1. Business Strategy & Financial Leadership: paragraph(s) after that heading until next heading.
Let's copy the text:
"Establish and execute the long-term strategic vision and business plan for the Disability & Leave organization, aligning growth, profitability, client, operational, technology, and talent strategies with overall enterprise objectives.
Own the financial performance of the Disability & Leave business, including revenue, profitability, operating expenses, margins, productivity, and achievement of annual and long-term financial objectives.
Partner with Finance and executive leadership to develop annual budgets, financial forecasts, business plans, investment priorities, and performance targets.
Develop and execute strategies to drive profitable revenue growth, improve operating leverage, optimize cost-to-serve, and increase the scalability of the business.
Establish business performance metrics and dashboards that provide clear visibility into financial, operational, quality, service, client, and growth performance.
Monitor business performance against established objectives and take timely corrective action when results do not meet expectations.
Evaluate investment opportunities and develop business cases for technology, talent, infrastructure, products, and other strategic initiatives.
Establish priorities for resource allocation, balancing near-term financial performance with investments required to support long-term growth and competitive differentiation.
Partner with executive leadership to assess market opportunities, strategic partnerships, acquisitions, and other opportunities to expand Disability & Leave capabilities and market presence.
Ensure the Disability & Leave business remains operationally and financially scalable as client requirements, claim volumes, regulatory requirements, and market dynamics evolve."
That's one block.
2. Product, Service & Market Strategy: block:
"Define and continuously evolve Broadspire’s Disability & Leave product and service strategy based on client needs, market trends, regulatory developments, competitive dynamics, and emerging opportunities.
Establish a roadmap for differentiated Disability & Leave solutions that enhance client value, claimant experience, operational performance, and competitive positioning.
Evaluate opportunities to expand products, services, delivery models, and capabilities across existing and new markets.
Partner with Sales, Client Services, Product, Technology, Operations, and executive leadership to translate market and client needs into scalable solutions.
Monitor competitive offerings, industry developments, emerging technologies, and changing employer and claimant expectations to identify opportunities for innovation and differentiation.
Develop strategies to strengthen Broadspire’s market position and establish sustainable competitive advantages within the Disability & Leave marketplace.
Serve as a senior thought leader on emerging trends affecting Disability & Leave, including changes in leave legislation, integrated absence and disability management, digital claimant experience, automation, artificial intelligence, analytics, and evolving employer expectations.
Represent the organization in industry forums, conferences, professional associations, and other external settings to strengthen market presence and establish thought leadership."
3. Claims & Operational Excellence: block:
"Establish and oversee Disability & Leave claim handling standards, ensuring consistent application of best practices across all operations.
Establish Broadspire’s claims management philosophy and standards, balancing claimant experience, regulatory requirements, quality, consistency, appropriate claim outcomes, and financial performance.
Lead the ongoing evaluation, enhancement, and governance of quality assurance programs, audit methodologies, and performance measurement processes.
Partner with operational leadership to identify trends, root causes, and opportunities for improvement, implementing corrective actions that drive measurable improvements in quality, productivity, service, and financial performance.
Monitor individual, team, and organizational performance metrics to ensure achievement of quality, productivity, service, client, and financial objectives.
Establish appropriate governance and escalation processes for complex, high-risk, or high-impact claims and operational issues.
Partner with clinical and operational leaders, where applicable, to ensure appropriate integration of clinical expertise, evidence-based practices, and professional standards into claims management.
Oversee workforce planning and staffing strategies, aligning claim inventories, caseloads, skill requirements, and organizational resources with budgetary, operational, service, and quality expectations.
Establish and maintain operating models that support scalability, consistency, flexibility, and efficient allocation of resources across the Disability & Leave organization.
Drive continuous improvement and operational transformation initiatives designed to improve claim outcomes, productivity, quality, service, and cost effectiveness.
Ensure operational processes and capabilities are designed to support client retention, new business growth, successful implementations, and evolving market requirements.
Champion a culture of accountability, continuous learning, innovation, and operational excellence throughout the Disability & Leave organization."
4. Claims Quality & Customer Outcomes: block:
"Develop and maintain industry-leading standards for claim quality, accuracy, timeliness, consistency, and customer experience.
Develop tools, reporting, and analytics that improve claim quality, decision-making, audit performance, and identification of emerging risks and trends.
Establish governance processes to identify systemic quality issues and ensure timely root-cause analysis and corrective action.
Monitor claimant and client experience throughout the claim lifecycle and identify opportunities to improve communication, responsiveness, transparency, and service delivery.
Partner with Operations, Client Services, Quality, Compliance, and Technology to address recurring service or claim issues and improve end-to-end customer outcomes.
Evaluate opportunities to improve return-to-work, claim duration, appropriate claim management, and other outcome measures relevant to the Disability & Leave business.
Ensure quality and customer experience objectives are appropriately incorporated into operational performance management and leadership accountability.
Serve as Broadspire’s senior subject matter expert on Disability & Leave claim management, industry practices, emerging trends, and operational best practices."
5. Client Leadership & Customer Experience: block:
"Own executive accountability for client outcomes, retention, satisfaction, and the overall quality of the Disability & Leave client experience.
Serve as an executive sponsor for key client relationships, ensuring exceptional service delivery and alignment with client expectations and strategic objectives.
Build trusted relationships with senior client executives and serve as a strategic advisor on Disability & Leave and broader absence management issues.
Engage directly with clients to understand evolving business needs, identify opportunities for program enhancements, and provide strategic thought leadership.
Establish and monitor customer experience standards, performance metrics, service levels, and client commitments designed to drive satisfaction and retention.
Partner with Operations and Client Services leadership to resolve complex or escalated client issues and ensure timely, sustainable resolution.
Monitor client performance, escalation trends, retention risks, and opportunities to identify areas requiring executive intervention.
Partner with Sales and Client Services to identify opportunities to expand service offerings and deliver additional value to existing clients.
Support successful implementations, transitions, renewals, and major client initiatives by providing executive leadership and accountability.
Promote a proactive, customer-focused culture that prioritizes responsiveness, accountability, partnership, and continuous improvement."
6. Sales, Growth & Business Development: block:
"Build and maintain strategic relationships with clients, prospects, brokers, consultants, carriers, and industry partners to support revenue growth and market expansion.
Partner with Sales and Client Services leadership to develop and execute business development strategies for national, regional, and key account opportunities.
Support new business pursuits, finalist presentations, requests for proposal (RFPs), and client implementations by serving as an executive representative of Broadspire’s Disability & Leave capabilities.
Serve as an executive sponsor throughout the sales cycle, helping articulate differentiated capabilities, value propositions, outcomes, and strategic solutions.
Identify cross-selling, upselling, and expansion opportunities across existing client relationships by aligning solutions with client needs and business objectives.
Develop strategies to improve client retention and maximize the long-term value and profitability of existing relationships.
Analyze market trends, competitive dynamics, client needs, and emerging opportunities to identify potential sources of revenue growth.
Partner with executive leadership to evaluate strategic partnerships, acquisitions, and other inorganic growth opportunities where applicable.
Contribute to merger, acquisition, and integration initiatives, including operational and capability due diligence, strategic assessment, and integration planning where applicable.
Represent Broadspire at industry conferences, professional associations, client events,
. What You'll Do bullet list: items start with ✅. Let's extract each: - Develop and execute growth strategies that drive profitability and market leadership - Lead Disability & Leave operations, quality, compliance, analytics, and client experience - Partner with executive leaders to deliver innovative, scalable solutions - Strengthen client relationships and deliver exceptional outcomes - Identify market trends, regulatory changes, and new business opportunities - Serve as an industry thought leader with clients, brokers, consultants, and industry partners Now after that there is "What We're Looking For 🔹" bullet list: - Executive leadership experience within Disability & Leave services - Proven success driving business growth, operational excellence, and financial performance - Strong expertise in claims operations, compliance, and client management - Ability to lead large, high-performing teams through transformation and growth Now after that there is "Responsibilities 🔹 Exceptional leadership, communication, and stakeholder management skills" then a bunch of paragraphs each with a heading like "Business Strategy & Financial Leadership", "Product, Service & Market Strategy", etc. Those paragraphs contain many sentences. We need to preserve all substantive info; we can turn each paragraph into a list item? But they are long paragraphs; we could keep as
inside the responsibilities section? The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So responsibilities is a list of duties; we should use
- . However the content under Responsibilities is not a simple list but paragraphs with headings. We could treat each heading as a list item containing the paragraph(s). That would preserve info.
Thus we create
- for each duty area. Let's extract each section under Responsibilities: 1. Business Strategy & Financial Leadership: paragraph(s) after that heading until next heading. Let's copy the text: "Establish and execute the long-term strategic vision and business plan for the Disability & Leave organization, aligning growth, profitability, client, operational, technology, and talent strategies with overall enterprise objectives. Own the financial performance of the Disability & Leave business, including revenue, profitability, operating expenses, margins, productivity, and achievement of annual and long-term financial objectives. Partner with Finance and executive leadership to develop annual budgets, financial forecasts, business plans, investment priorities, and performance targets. Develop and execute strategies to drive profitable revenue growth, improve operating leverage, optimize cost-to-serve, and increase the scalability of the business. Establish business performance metrics and dashboards that provide clear visibility into financial, operational, quality, service, client, and growth performance. Monitor business performance against established objectives and take timely corrective action when results do not meet expectations. Evaluate investment opportunities and develop business cases for technology, talent, infrastructure, products, and other strategic initiatives. Establish priorities for resource allocation, balancing near-term financial performance with investments required to support long-term growth and competitive differentiation. Partner with executive leadership to assess market opportunities, strategic partnerships, acquisitions, and other opportunities to expand Disability & Leave capabilities and market presence. Ensure the Disability & Leave business remains operationally and financially scalable as client requirements, claim volumes, regulatory requirements, and market dynamics evolve." That's one block. 2. Product, Service & Market Strategy: block: "Define and continuously evolve Broadspire’s Disability & Leave product and service strategy based on client needs, market trends, regulatory developments, competitive dynamics, and emerging opportunities. Establish a roadmap for differentiated Disability & Leave solutions that enhance client value, claimant experience, operational performance, and competitive positioning. Evaluate opportunities to expand products, services, delivery models, and capabilities across existing and new markets. Partner with Sales, Client Services, Product, Technology, Operations, and executive leadership to translate market and client needs into scalable solutions. Monitor competitive offerings, industry developments, emerging technologies, and changing employer and claimant expectations to identify opportunities for innovation and differentiation. Develop strategies to strengthen Broadspire’s market position and establish sustainable competitive advantages within the Disability & Leave marketplace. Serve as a senior thought leader on emerging trends affecting Disability & Leave, including changes in leave legislation, integrated absence and disability management, digital claimant experience, automation, artificial intelligence, analytics, and evolving employer expectations. Represent the organization in industry forums, conferences, professional associations, and other external settings to strengthen market presence and establish thought leadership." 3. Claims & Operational Excellence: block: "Establish and oversee Disability & Leave claim handling standards, ensuring consistent application of best practices across all operations. Establish Broadspire’s claims management philosophy and standards, balancing claimant experience, regulatory requirements, quality, consistency, appropriate claim outcomes, and financial performance. Lead the ongoing evaluation, enhancement, and governance of quality assurance programs, audit methodologies, and performance measurement processes. Partner with operational leadership to identify trends, root causes, and opportunities for improvement, implementing corrective actions that drive measurable improvements in quality, productivity, service, and financial performance. Monitor individual, team, and organizational performance metrics to ensure achievement of quality, productivity, service, client, and financial objectives. Establish appropriate governance and escalation processes for complex, high-risk, or high-impact claims and operational issues. Partner with clinical and operational leaders, where applicable, to ensure appropriate integration of clinical expertise, evidence-based practices, and professional standards into claims management. Oversee workforce planning and staffing strategies, aligning claim inventories, caseloads, skill requirements, and organizational resources with budgetary, operational, service, and quality expectations. Establish and maintain operating models that support scalability, consistency, flexibility, and efficient allocation of resources across the Disability & Leave organization. Drive continuous improvement and operational transformation initiatives designed to improve claim outcomes, productivity, quality, service, and cost effectiveness. Ensure operational processes and capabilities are designed to support client retention, new business growth, successful implementations, and evolving market requirements. Champion a culture of accountability, continuous learning, innovation, and operational excellence throughout the Disability & Leave organization." 4. Claims Quality & Customer Outcomes: block: "Develop and maintain industry-leading standards for claim quality, accuracy, timeliness, consistency, and customer experience. Develop tools, reporting, and analytics that improve claim quality, decision-making, audit performance, and identification of emerging risks and trends. Establish governance processes to identify systemic quality issues and ensure timely root-cause analysis and corrective action. Monitor claimant and client experience throughout the claim lifecycle and identify opportunities to improve communication, responsiveness, transparency, and service delivery. Partner with Operations, Client Services, Quality, Compliance, and Technology to address recurring service or claim issues and improve end-to-end customer outcomes. Evaluate opportunities to improve return-to-work, claim duration, appropriate claim management, and other outcome measures relevant to the Disability & Leave business. Ensure quality and customer experience objectives are appropriately incorporated into operational performance management and leadership accountability. Serve as Broadspire’s senior subject matter expert on Disability & Leave claim management, industry practices, emerging trends, and operational best practices." 5. Client Leadership & Customer Experience: block: "Own executive accountability for client outcomes, retention, satisfaction, and the overall quality of the Disability & Leave client experience. Serve as an executive sponsor for key client relationships, ensuring exceptional service delivery and alignment with client expectations and strategic objectives. Build trusted relationships with senior client executives and serve as a strategic advisor on Disability & Leave and broader absence management issues. Engage directly with clients to understand evolving business needs, identify opportunities for program enhancements, and provide strategic thought leadership. Establish and monitor customer experience standards, performance metrics, service levels, and client commitments designed to drive satisfaction and retention. Partner with Operations and Client Services leadership to resolve complex or escalated client issues and ensure timely, sustainable resolution. Monitor client performance, escalation trends, retention risks, and opportunities to identify areas requiring executive intervention. Partner with Sales and Client Services to identify opportunities to expand service offerings and deliver additional value to existing clients. Support successful implementations, transitions, renewals, and major client initiatives by providing executive leadership and accountability. Promote a proactive, customer-focused culture that prioritizes responsiveness, accountability, partnership, and continuous improvement." 6. Sales, Growth & Business Development: block: "Build and maintain strategic relationships with clients, prospects, brokers, consultants, carriers, and industry partners to support revenue growth and market expansion. Partner with Sales and Client Services leadership to develop and execute business development strategies for national, regional, and key account opportunities. Support new business pursuits, finalist presentations, requests for proposal (RFPs), and client implementations by serving as an executive representative of Broadspire’s Disability & Leave capabilities. Serve as an executive sponsor throughout the sales cycle, helping articulate differentiated capabilities, value propositions, outcomes, and strategic solutions. Identify cross-selling, upselling, and expansion opportunities across existing client relationships by aligning solutions with client needs and business objectives. Develop strategies to improve client retention and maximize the long-term value and profitability of existing relationships. Analyze market trends, competitive dynamics, client needs, and emerging opportunities to identify potential sources of revenue growth. Partner with executive leadership to evaluate strategic partnerships, acquisitions, and other inorganic growth opportunities where applicable. Contribute to merger, acquisition, and integration initiatives, including operational and capability due diligence, strategic assessment, and integration planning where applicable. Represent Broadspire at industry conferences, professional associations, client events,
- . However the content under Responsibilities is not a simple list but paragraphs with headings. We could treat each heading as a list item containing the paragraph(s). That would preserve info.
Thus we create