Senior Vice President - Client Services (Healthcare)

Job Responsibilities

• Owns relationships with senior executives and key decision-makers across assigned healthcare strategic accounts, serving as the primary escalation point and strategic counterpart to client leadership.
• Develops and executes account growth strategy for each named account, including organic expansion, cross-sell of new service lines, and identification of new logo opportunities within the broader payer ecosystem.
• Led renewal and contract renegotiation strategy in partnership with Legal and Finance, including SOW structuring, pricing strategy, and risk mitigation to protect and grow revenue.
• Builds and maintains account plans with clear action steps, owning outcomes related to client satisfaction, retention, NRR, and service expansion.
• Partners with Operations leadership to ensure delivery performance meets contractual and regulatory commitments (HIPAA, CMS, AEP-cycle readiness) and drives joint optimization plans where performance gaps exist.
• Conducts ongoing client profitability analysis and recommends commercial actions — including SOW and pricing adjustments — to protect margin while strengthening the relationship.
• Leads executive business reviews (QBRs/EBRs) and ongoing governance cadences with client stakeholders, ensuring alignment on business objectives and program performance.
• Represents Everise's competitive positioning in the healthcare BPO market, supporting RFP responses and new opportunity pursuits for existing and prospective payer clients.
• Builds internal alignment through regular communication forums with regional directors, account managers, and cross-functional stakeholders supporting the healthcare portfolio.
• Mentors and develops account leadership talent within the healthcare vertical, building organizational depth and succession readiness.

Qualifications

• Bachelor's degree required; Master's degree or equivalent executive education preferred (Business, Management, or related field).
• 12–15+ years of progressive client relationship, account management, or general management experience, with significant time in BPO, healthcare payer services, or related outsourced services environments.
• Demonstrated experience managing large, complex, multi-million-dollar client relationships at an executive level.
• Working knowledge of healthcare payer operations, regulatory requirements (HIPAA, CMS), and AEP/seasonal business cycles strongly preferred.
• Track record of leading contract renegotiations, RFP responses, and commercial structuring (SOW/pricing) for enterprise accounts.

Compensation & Benefits

The anticipated base salary range for this remote position is between $250,000- $300,000. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include discretionary bonus and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.