Senior Vice President, Business Operations

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, etc. Must not create sections with filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes Benefits section (Unlimited PTO, holidays, healthcare, retirement, perks, parental leave). So we include Benefits. Pay: Not mentioned. So no Pay section. Schedule: Not mentioned (maybe remote? It says fully remote environment but that's more about work arrangement, not schedule. Could be considered schedule? The instruction: only create Schedule if posting actually states them. It mentions fully remote environment, flexibility. Not explicit schedule like full-time, part-time. Probably not include Schedule. We need About the role: The "Who We Are" and description of role. Could be About the role section. Responsibilities: There's a "Key Responsibilities" section with bullet points. Requirements: There's "Required Experience" and maybe "Preferred Experience". Could combine as Requirements. Qualifications: Could be similar to Requirements? Might be redundant. Better to have Requirements covering required and preferred. Qualifications maybe not needed. Skills: Could extract from Required Experience: fluency with PM, resourcing, CRM, BI tools; ability to influence; etc. We must not invent. Use only content present. We need to preserve all substantive info. So we need to include details like reporting relationship, organizational scope, core mandate, etc. Those could go under About the role or Responsibilities. But we must not lose info. We can structure:

About the role

... description of Tinuiti, role purpose, reporting relationships, organizational scope, core mandate.

Responsibilities

• ... each bullet from Key Responsibilities.

Requirements

• ... Required Experience bullet points.

Maybe also include Preferred Experience as part of Requirements? Could add a note.

Skills

• ... fluency with PM, resourcing, CRM, BI tools (Monday.com, Wrike, Jira, Salesforce, PowerBI, or similar); ability to influence teams without direct reporting authority; systems thinker; etc.

Benefits

• ... Unlimited PTO, 20 paid holidays, fully remote environment, flexibility, healthcare (medical, dental, vision, life & disability, FSA), retirement match up to 4%, perks and wellness (Fringe, Forma, unlimited telemedicine/teletherapy, Thankful giving), parental leave (birthing parents 16 weeks).

We must not include EEO boilerplate. Remove "We are an equal opportunity employer..." etc. Also remove "FLSA Classification: Exempt". That's minor metadata; could fold into short p or drop. Probably drop. Also remove "Please contact us to request accommodation." That's part of EEO; drop. Also remove "We’d Love To Hear From You If Research shows that while men apply..." That's encouraging but maybe keep as part of About? It's not boilerplate; it's a note encouraging applications. Could keep as part of About the role? It's not a responsibility. Might be considered a note; but it's not required to keep? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep that encouraging note. Where to place? Could be in About the role paragraph. Also remove duplicated lines. Let's extract content. Original text: Who We Are Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste. We’d Love To Hear From You If Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. Tinuiti is seeking an SVP, Business Operations to build, lead, and mature the company’s operating model for project management, delivery governance, onboarding, client success operations, and enterprise execution visibility. This is a business-critical operating role, not an administrative PMO function. This role will serve as the architect and operator of Tinuiti’s execution system: the way work is initiated, prioritized,, governed, measured, escalated, and improved across the organization. The PMO under this role will serve as the execution engine for complex, enterprise-priority initiatives that span multiple business units, departments, or leadership forums. Large tooling rollouts, agency-wide process design, structural change initiatives, and transformation programs all run through this team. When an initiative requires cross-functional sequencing, executive visibility, structured governance, and active risk management beyond a single function’s normal cadence, this team leads the execution path and drives it to completion. For the right leader, this is a rare opportunity to build the execution infrastructure of an agency from a position of real authority. You will have the platform, the executive relationships, and the organizational mandate to redesign how work flows across Tinuiti — and to leave a durable mark on how the company operates at scale. Reporting Relationship This role will report to the COO and partner closely with leaders across Client Delivery, New Business, Finance, Resource Management, RevOps, People, Technology, Legal, Commercial Innovation, and Executive Leadership. Organizational Scope Role The SVP, Business Operations will lead a team of approximately 10 people across the following functions, with additional matrixed influence across embedded project management roles enterprise-wide: Function/Scope Core PMO / Internal PMO Team Direct leadership of the central PMO engine responsible for governance, tooling, reporting, standards, and executive visibility Client Success Operations Direct leadership around client lifecycle operations, contract hygiene, renewal workflows, commercial escalation, and client health visibility Client Onboarding Experience Direct leadership of central Onboarding team leading governance of onboarding standards, handoffs, RACI adherence, and early-stage client activation workflows Matrixed PM / Program Management Community Functional standards, enablement, and governance across project/program management roles embedded across the business and operational workstreams Enterprise Delivery Portfolio Visibility into major client delivery programs, strategic initiatives, operational priorities, transformation workstreams, and AI-related programs The role will operate through a federated PMO model: centralized standards, governance, reporting, and escalation, while preserving the specialized delivery expertise of embedded teams. Core Mandate The SVP will be accountable for building and operating a scalable execution system across the organization, this includes: Running the PMO as the execution engine for complex initiatives that cross business units or departments; process redesign, structural change, key tooling rollouts, and transformation.Establishing consistent project and program management standards.Proactively and constantly looking for where AI can change how the agency gets work done, e.g., new ways to execute, automate, and rethink delivery across PMO, Onboarding, Client Success, and the initiatives this role runs.Building enterprise-level visibility into priority initiatives, risk, and delivery pressure.Improving handoffs and decisioning from sales through onboarding, delivery, and client success to drive better client and business outcomes.Reducing duplicated processes across teams.Clarifying ownership, decision rights, handoffs, and escalation paths for the functions this role owns directly and for enterprise initiatives governed via the PMOBuilding operating rhythms that increase pace, accountability, and follow-through.Enabling teams to move faster and cleaner, not slower. Key Responsibilities PMO as the Business Execution EngineLead the PMO team in planning, sequencing, managing, and driving complex initiatives that span multiple business units or departments. The PMO is accountable for execution leadership, not passive status tracking.Partner directly with executive sponsors to translate strategy into executable plans, including scope, sequencing, milestones, dependencies, resourcing needs, governance, and delivery cadence.Build and maintain a portfolio view of priority initiatives, delivery programs, and transformation workstreams.Create dashboards and a standard health-review cadence that surface risk, dependencies, and resourcing pressure early. PM Standards & Capability BuildingDefine project/program management standards, tools, and ways of working; establish common definitions for health, risk, and escalation status.Build a PM/program management community of practice agency-wide, establishing shared standards and capability-building without assuming direct management authority over embedded PMs outside this organization.Partner with Technology leadership to ensure tools, data flows, automation, reporting infrastructure, and governance models are designed into major transformation efforts from the start.Serve as the business owner for Monday.com as Tinuiti’s primary PM/work management platform and rationalize adjacent tools where they create duplication, data fragmentation, or conflicting workflows. Client Lifecycle & Commercial DisciplineDirectly manage Onboarding (OBX): client handoff, activation workflows, and escalation paths from sales through delivery readiness. Define and hold standards for time-to-activation and first-90-day client health, ensuring the OBX function closes the gap between what is sold and what is delivered.Directly manage Client Success operations, including operational discipline around scope definition, change-order readiness, contract adherence, renewal workflows, and commercial escalation. Partner with Client Delivery, Finance, Business Development and Legal on pricing, negotiation strategy, and material commercial decisions.Own contract management discipline across the client portfolio, ensuring negotiated terms, scope protections, minimum fee structures, and commercial commitments are operationalized, visible, and consistently enforced. Note: This role does not set rate strategy but ensures agreed commercial terms are translated into operating practice.Partner with Finance and Delivery leaders on budget health, labor mix, and margin risk; flag when work needs a change order or executive decision and drive those decisions to resolution. Operating Rhythms & Executive CadenceRun recurring forums for portfolio health, delivery risk, and decision-making, with crisp agendas and tracked follow-through.Translate operational data into a clear view leadership can act on.Accountable for an organized Client Delivery leadership cadence, including agenda design, decision tracking, commitment follow-through, and completion of agreed change programs across senior leaders.Ensure internal change initiatives are program managed end to end Required Experience 15+ years in PMO, delivery operations, business operations, client operations, agency operations, consulting operations, or professional services operations5+ years leading a PMO, delivery operations, or cross-functional operations function.Experience operating in a complex, matrixed, client-service environment, with governance, operating rhythms, and executive dashboards to show for it.Ability to influence teams without direct reporting authority.Fluency with PM, resourcing, CRM, and BI tools (Monday.com, Wrike, Jira, Salesforce, PowerBI, or similar). Preferred Experience Media, agency, or professional-services background. Media-literate, not narrowly media-native.Experience building PMO or delivery governance from a fragmented starting point.Experience standardizing delivery operations without slowing down client-facing teams. Ideal Candidate Profile A systems thinker who simplifies complexity and builds processes people actually use.Earns trust across functional lines, including with business leaders and embedded teams who do not report directly to them.A confident communicator who surfaces risk without creating noise.A track record of personally driving process or delivery redesign using AI or automation, proactively. Directional KPIs / First-Year Success Measures Reduction in the gap between sold, planned, and delivered work.Margin protection and recovery across the client portfolio, through scope defensibility and renewal discipline.Measurable business impact from operationalizing AI initiatives within PM