Senior Veterinary Practice Manager

About the role

The Senior Veterinary Practice Manager leads a minimum of two hospitals and partners with the Hospital Veterinarians. They oversee operations, manage staff, and ensure a smooth and profitable environment. The role involves providing operational leadership, managing day-to-day functions, and collaborating with retail and Vetco clinic teams.

Responsibilities

• Provide operational leadership to a minimum of two hospitals within their respective Area and execute appropriate direction given by the Area Operations Manager (AOM).
• Lead hospital paraprofessionals to drive operational excellence, efficiency, high-standard patient care and excellent client experience while fostering productive, collaborative, and seamless relationships with all Veterinarians to drive a positive culture and cohesive team environment.
• Act as point person for all day-to-day functions of their practices including scheduling, equipment function and maintenance, inventory control and ordering, invoicing, patient scheduling, team training, radiological safety program and handling elevated client concerns.
• Oversee hiring, training, reviewing, counseling and separation of paraprofessional partners, in partnership with AOM and Human Resources Business Partner (HRBP).
• Assume scheduling responsibilities for all paraprofessional partners and maintain all hospital partner points in accordance with Petco’s punctuality and attendance policy, including creating and maintaining Veterinarian’s schedule with support from Area or Regional Medical Director as needed.
• Review P&L reporting, and partner with AOM to increase revenue growth and exceed financial targets set by Finance team.
• Develop monthly and weekly plans in collaboration with the AOM, track results, and ensure goal attainment.
• Build a sustainable model for reinvestment in people and hospitals and escalate partner or client issues to the AOM, Area Medical Director and/or HRBP.
• Interface and collaborate with Petco store and local Vetco clinic team to drive a seamless complete care customer experience.
• Schedule appointments, provide client education, relay test results to Veterinarians and clients, maintain hospital inventory and client/patient records, and manage accounts receivable.
• Maintain OSHA standards, uphold and enforce all policies of Petco and Vetco Total Care, support the AOM in leading the weekly market meetings, and assist in implementing of Petco initiatives across market.
• Serve as point of contact coverage when AOM out of office, assist in managing relief DVMs who are available to multiple locations, provide support for new hospital launches.

Requirements

• 3-5 years previous experience working in veterinary practice
• 3+ years in a management role, including customer service
• Previous P&L management
• Excellent written and verbal communication skills
• Able to make decisions, delegate tasks and responsibilities and drive results with hospital partners
• Compassionate and sympathetic, able to maintain a professional attitude and demeanor during emotional and stressful situations
• Ability to make decisions, delegate tasks and responsibilities and drive results with hospital partners
• Basic computer skills i.e., Microsoft Office suite
• For existing HOMs: Current hospital performance must be top quartile in performance
• Have a ready now HLOD that can help support their current home hospital
• VoC scores of 9.0 or better
• Good hospital engagement and VoP scores
• Good developer of talent

Desired Requirements

• Bachelor’s degree or equivalent experience
• Multi-unit leadership and/or large practice experience would be a plus
• Reporting and data analysis experience
• Veterinary Assistant/Technician experience in positions of increased responsibility
• Licensed Veterinary Technician or Certified Veterinary Assistant (not required)

Nature of Supervision

This position includes multiple direct reports across a minimum of two hospitals (Veterinary Technicians, Vet Assistants, and Concierge partners) with daily responsibilities that include recruiting, interviewing, hiring, training, mentoring/coaching, assignment delegation and partnering with Human Resources on discipline up to and including termination.

Work Environment

The majority of job duties are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with clients and their pets.

Contacts

This position will regularly communicate with clients, veterinary specialists, store partners, and companies that provide products and/or services that the practice utilizes. The right candidate will be able to positively represent the hospital and Petco within the professional community and to our guests.

Pay and Benefits

Salary Range: $25.75 - $41.25

Learn more about Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.