Senior Veritas eDiscovery Platform (eDP) Engineer (Top Secret Cl with Security Clearance

About the role

The Senior Veritas eDiscovery Platform (eDP) Engineer will support various aspects of the company's portfolio, assisting with legal accounts. This role involves adjusting to changing priorities, working under pressure, and providing support across different FBI divisions.

Responsibilities

• Participate in teleconferences or technical meetings to review, educate, and support program objectives.
• Perform configurations, maintenance, monitoring, and troubleshooting using current engineering documentation.
• Record configurations change requests through the established change control board.
• Process storage requests, migrations, and decommission tasks.
• Monitor failed system components and coordinate logistics, vendor support, and site support as needed.
• Respond to monitoring alerts and warnings with prompt corrective actions and escalations.
• Complete all scheduled maintenance in accordance with established policies and procedures.
• Prevent data loss or storage system outages by exercising a high level of attention to detail during maintenance.
• Manage technology in remote environments.
• Review and process tickets related to supported systems according to the established service level agreements tracked within the service manager database.
• Provide initial response, Level 1 and Level 2 escalation for outages.
• Schedule maintenance actions in a timely manner.
• Create Power Shell and VBS scripts as needed to automate routine maintenance tasks.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and systems.
• Review system and application logs to verify completion of scheduled jobs such as backups.
• Apply OS patches and upgrades on a regular basis, upgrade administrative tools and utilities, upgrade end user applications, and configure / add new services as necessary.
• Facilitate the migration of the system implementation into cloud infrastructures.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Prepare and review technical assessments to include required tasks, estimated time frames, and effort for any scope project.

Qualifications

• The ideal candidate must have the ability to adjust to changing priorities and work well under pressure.
• Experience supporting various aspects of the company's portfolio, assisting with legal accounts.
• Knowledge of Veritas eDiscovery Platform (eDP) and its hosted environment on physical and virtualized Windows Servers.
• Experience with configurations, maintenance, monitoring, and troubleshooting.
• Ability to record configurations change requests through the established change control board.
• Experience with storage requests, migrations, and decommission tasks.
• Experience with monitoring failed system components and coordinating logistics, vendor support, and site support.
• Experience responding to monitoring alerts and warnings with prompt corrective actions and escalations.
• Experience completing all scheduled maintenance in accordance with established policies and procedures.
• Experience preventing data loss or storage system outages by exercising a high level of attention to detail during maintenance.
• Experience managing technology in remote environments.
• Experience reviewing and processing tickets related to supported systems according to the established service level agreements.
• Experience providing initial response, Level 1 and Level 2 escalation for outages.
• Experience scheduling maintenance actions in a timely manner.
• Experience creating Power Shell and VBS scripts as needed to automate routine maintenance tasks.
• Experience performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, and systems.
• Experience reviewing system and application logs to verify completion of scheduled jobs such as backups.
• Experience applying OS patches and upgrades on a regular basis, upgrading administrative tools and utilities, upgrading end user applications, and configuring / adding new services as necessary.
• Experience facilitating the migration of the system implementation into cloud infrastructures.
• Experience researching and recommending innovative, and where possible automated approaches for system administration tasks.
• Experience preparing and reviewing technical assessments to include required tasks, estimated time frames, and effort for any scope project.

Pay

$178,200 - $257,400 per year