Senior Venue Director - Audio Visual, Event Technology

Join our team at the Hilton Anatole in Dallas, TX—a premier destination for unforgettable meetings, events, and guest experiences.

About Us

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.

Responsibilities

• Effectively manage the set-up of client events to ensure successful outcomes.
• Ensure all set-ups and removals are done according to Company standards.
• Maintain inventory in good working order and rental condition, secure from theft or damage.
• Comply with all Company security and safety measures.
• Utilize personnel resources effectively.
• Stay up to date on related technology to increase innovation.
• Manage the sales process for maximum capture of business and revenue.
• Build events to maximize client satisfaction and uniqueness in the Company’s services.
• Follow through on all client requests.
• Manage budget for increased revenue and control expenses effectively, including sub-rentals and labor.
• Ensure accurate and timely billing of events and clients.
• Submit accurate and timely time and attendance records.
• Develop and appraise staff effectively; take corrective action as necessary.
• Create an environment of continual improvement and inspired employee morale.
• Cultivate and maintain strong business relationships with hotel partners and vendors.
• Attend all pertinent in-house hotel meetings (BEO, Sales, Daily Stand-up, etc.).
• Complete and submit weekly and monthly reports on deadline.
• Assist hotel partners with technology needs (e.g., digital signage, HSIA management).
• Maintain Pinnacle Live and hotel meeting space and guest room computer networks.
• Develop and maintain strong relationships with venue partners and provide leadership for venues in area of responsibility.
• Review P&L of assigned venue and designated area to ensure maximum business capture.
• Perform other duties as assigned.

Supervisory Responsibilities

• Direct a team of exempt and non-exempt personnel in accordance with company policies and applicable laws.
• Interview, hire, and train employees; plan, assign, coach, mentor, and direct work.
• Appraise performance; reward and discipline employees; address complaints and resolve problems.

Requirements

• Strong technical aptitude and working knowledge of computer hardware and software.
• Planning and prioritization ability.
• Strong interpersonal skills and excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation and professional appearance.
• High School Graduate or equivalent.
• 2-3 years’ audio and visual experience.
• 2-3 years’ customer service experience in a hospitality environment.
• 2-3 years’ venue director level experience.
• Advanced audio visual training and computer proficiency (hardware, software, and networking).

Benefits

• Performance-based incentive plan on top of base salary.
• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.