Senior UX Researcher - Fulfillment

About the role

As a Senior UX Researcher within our Guest UX team, you’ll be at the forefront of Target’s evolving digital experience, shaping it for our guests and contributing to business growth. In this role, you will be responsible for planning, executing, and synthesizing research to create actionable insights for the cross-functional product development team. You will translate research data into powerful stories that help shape Target’s products. This role is a key partner to several functions in the digital group including product managers, UX product designers, engineers, data scientists, content designers, accessibility consultants, and site merchandisers.

Responsibilities

• Use your skills, experience, and talents to be a part of groundbreaking thinking and visionary goals
• Take the lead in the Guest Fulfillment space as you conduct and synthesize qualitative and quantitative research projects, such as: in person moderated testing, remote moderated & unmoderated testing, surveys, heuristic reviews, benchmark studies, concept testing, online & in-store intercepts, ethnographies, shopalongs
• Utilize both quantitative and qualitative research methods and know when to use one or the other
• Support Principal and Lead Researchers with research requests, from scoping initiatives, executing testing needs and synthesizing findings
• Support product teams (product managers, product designers, engineering) throughout the research project life cycle – recommending appropriate methodology, scoping, and coordinating the entire process, facilitating in-field research and post-research synthesis through analysis
• Aid the broader Product Research team in keeping our ongoing research library up-to-date and comprehensive
• Hold design work to a high standard of craft, including accessibility, user research, information architecture, interaction design, visual design
• Contribute to a culture of human-centered practice within UX, product, and engineering teams
• Navigate complexity and ambiguity delivering impact for guests and the business

Requirements

• You’re an experienced User Researcher with 4+ years of experience practicing UX design research for digital product teams
• Experience in Lean UX Research methods, including remote moderated & unmoderated testing, online & in-context (store) intercepts
• Excellent written and verbal communication skills; demonstrated ability to effectively communicate complex concepts to cross functional partners
• Genuine curiosity about people and experiences
• Exceptional interpersonal and communication skills; comfortable speaking to a diverse group of people and leading conversations to discover research insights
• A strong ability to tell compelling stories from data
• Comfortable with ambiguity and the ability to prioritize; demonstrated ability to manage multiple projects (both small and large) and adjust to changing priorities
• Strong project management skills – experience managing multiple projects at various stages in the product design life cycle
• Experience running, recruiting, moderating and analysis of online panels and thinking strategically about their application
• Proficient in Powerpoint, Outlook, Word and other MS Office software

Qualifications

• Proficiency in qualitative and quantitative research methods
• Experience in human centered design thinking
• Ability to manage multiple projects simultaneously
• Strong analytical and problem-solving skills
• Experience with usability testing tools and techniques
• Knowledge of UX/UI design principles

Skills

• User Research
• UX Design
• Lean UX
• Quantitative and Qualitative Research Methods
• Design Thinking
• Project Management
• Communication Skills
• Storytelling
• Accessibility

Benefits

In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About Target

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

About the Global UX Team

Target’s Global UX team is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.