Senior UX Researcher

About the role

This is OUR story... and YOUR next chapter At HCA Healthcare, our Digital Transformation and Innovation (DT&I) team is redefining what’s possible inpatient care. By leveraging the power of artificial intelligence, automation, and digital technologies, DT&I is helping drive meaningful improvements in clinical outcomes, reduce manual workload, and expand the reach of our care teams. If you're passionate about using technology to improve human life, this is where your work truly matters.

Responsibilities

• Own research end to end.
• Partner with cross-functional teams to understand business and product questions, define research objectives, develop research plans, conduct studies, synthesize findings, and communicate recommendations.
• Choose the right research for the question; determine which methods and approaches will provide the strongest evidence rather than defaulting to a particular methodology.
• Understand complex healthcare experiences and workflows; develop a deep understanding of how people work, make decisions, navigate systems, and experience healthcare across digital and real-world environments.
• Turn research into action; translate complex research findings into clear insights and recommendations that help teams make product, design, and strategic decisions.
• Communicate research effectively; tell compelling, evidence-based stories that make research understandable and useful to different audiences—from designers and product teams to clinical partners and organizational leadership.
• Create alignment through research; facilitate workshops, research readouts, working sessions, and other collaborative activities that help teams make sense of what we’ve learned and determine what to do next.
• Partner throughout the product development process; work alongside designers, product managers, engineers, analytics partners, clinical experts, and business stakeholders to identify where research can have the greatest impact.
• Prototype to learn with emerging tools; create or contribute to prototypes that make ideas tangible and help us learn from users earlier—from simple concepts to functional experiences.
• Experiment with