Senior UX Researcher

About the role

We’re looking for a Senior UX Researcher to inform our product and design strategy as we reimagine how software gets built in the era of AI. You’ll be a foundational leading member on a small, strategic research team, with an opportunity to shape the culture of research at Retool and define how insights drive impact across the organization. Though a new function, research is already deeply valued across the organization, informing key strategic designs and guiding our expansion into new customer segments and AI-powered experiences. You’ll collaborate with a curious and customer-centric group of designers, engineers, and product managers who are eager to partner with research to uncover new opportunities to elevate our products.

Responsibilities

• Work with stakeholders to identify knowledge gaps, latent assumptions, and open questions to prioritize opportunities for impactful research.
• Plan, conduct, and analyze studies leveraging a range of qualitative and quantitative methods—from tactical usability tests to in-depth interviews, in-product surveys, and more—to generate actionable learnings.
• Balance speed with research rigor, creatively leveraging research methods to work within constraints.
• Triangulate insights from across user research, product usage, support, and market signals to surface meaningful patterns.
• Distill complex data into clear, compelling stories for teams across the org, from product, design, and engineering peers to executive stakeholders.
• As an early member of the research team, collaborate with your teammates to shape our research practice, evolve our processes, and help embed user-centered thinking across everything we do.

Qualifications

• 5+ years of experience in UX research, product research, or a related field, ideally in Enterprise SaaS or technical platform environments.
• Proven ability to own research projects end-to-end, from scoping through to execution and analysis, leveraging a range of qualitative and quantitative methods.
• Strong synthesis and storytelling skills, with an ability to distill ambiguity into clarity and make insights resonate with diverse audiences.
• Experience shaping product direction through early-stage generative research and iterative usability testing.
• Comfort working in ambiguous problem spaces and a bias toward action—you're as strategic as you are scrappy.
• Deep curiosity about how complex systems work, especially technical workflows or developer tools.
• Excellent collaboration and communication skills, with an understanding for how to bring others into the process and rally teams around user insights.
• Ability to manage multiple priorities, scope projects appropriately, and deliver high-quality work on time.

Skills

• Bachelor’s or advanced degree in Human-Computer Interaction, Psychology, Human Factors, Computer Science, or similar field (nice-to-have).
• Experience working on AI products, along with an understanding of how these technologies work and implications for how users interact with them (nice-to-have).
• Familiarity with design thinking frameworks, usability evaluation techniques, and A/B testing (nice-to-have).
• Interest and excitement in leading and growing our small UXR team (nice-to-have).

Pay

The base pay range for this role is $194,000 – $260,000 per year for candidates based in the United States.

Benefits

• Comprehensive benefit plan, including medical, dental, vision, and 401(k).
• Generous benefits including equity and/or commission, depending on the position offered.
• Hybrid work location.