Senior UX Program Manager, Model Behavior and Quality

About the role

UX Programs & Operations drives projects by increasing communication, streamlining the UX design process, and fostering a culture of user-centered development. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to create industry-leading products based on user insights. As a UX Program Manager, you will combine expert project management with a passion for user experience to improve the design of products used by billions.

Responsibilities

• Drive and define Model UX operational processes to provide extreme clarity, enable team efficiency and craft quality, ensure clear prioritization, smooth transitions between project phases, and the coordination necessary resources.
• Plan, organize, and oversee UX programs from initiation through to completion, ensuring all initiatives align with broader organizational goals.
• Serve as a central collaborator, connecting UX with UX, Engineering and Product Management partners and stakeholders across Google to build strong relationships, manage expectations and make sure interdependencies are understood and planned.
• Identify and address blockers, whether they relate to design workflows or operational inefficiencies, to maintain momentum in an ambiguous environment.
• Drive quarterly planning and resource management/allocation for the team in close collaboration with cross-functional partners.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 6 years of program management experience within content design, design or UX organizations.
• Experience with UX related projects and UX content strategy, design, user research, or user centered development tools and methodologies.

Qualifications

• Experience working with Large Language Models (LLMs), designing agentic experiences, or model training.
• Experience with the product development lifecycle.
• Experience analyzing data and leveraging insights to drive strategy.
• Experience managing risks (e.g., operational, product, team health).
• Background in content design or experience working with content design.
• Ability to operationalize programs from 0 to 1 and thrive in ambiguity.

Skills

• Expert project management skills.
• Passion for user experience.
• Strong communication and collaboration abilities.
• Experience with UX design tools and methodologies.
• Experience with the product development lifecycle.
• Data analysis and strategy experience.
• Risk management experience.
• Experience with content design.
• Ability to operate in ambiguity and thrive.

Benefits

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $159000 - $231000 (USD) + 15% bonus target + equity + benefits