Senior UX Process Analyst (Business Process Analyst 3)

About the role

The Senior UX Process Analyst supports the delivery of health, human, and employment services through the application of information technology. This role leads complex analysis efforts that directly shape how counties deliver services to Ohio families.

Responsibilities

• Analyze county business processes to identify modernization opportunities, cost-saving strategies, and digital-first improvements using tools like Power Apps, Power Automate, and Power BI.
• Lead high-visibility, enterprise-level requirements-gathering efforts involving counties, program offices, and OIS technical teams.
• Develop detailed workflow models, business process documentation, and reengineering recommendations to support statewide UX and modernization initiatives.
• Evaluate system changes, vendor solutions, and platform enhancements to determine their suitability and impact on county operations and user experience.
• Define project tasks, deliverables, schedules, and collaboration methods using Microsoft Teams and SharePoint Online to maintain transparency and stakeholder alignment.
• Serve as the senior liaison for escalated issues and feedback from counties, ensuring consistent communication across program, technical, and leadership teams.
• Prepare clear, executive-level reports, presentations, and analytical summaries for leadership and county stakeholders.
• Monitor emerging technologies, low-code/no-code tools, automation trends, and evolving county needs to support continuous improvement and strategic UX planning.
• Mentor lower-level analysts, lead collaborative working sessions, review work products, and support standardization of documentation and analytical practices.
• Contribute to statewide digital transformation planning through human-centered design approaches, UX best practices, and long-term modernization strategies.

Requirements

Option 1: The candidate, at minimum, must have the following:

• 5 years combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.

Option 2: Completion of associate core program in computer science, information systems, or business administration; AND 3 & 1/2 years combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.

Option 3: Completion of undergraduate core program in computer science, information systems, or business administration AND 3 years combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.

Option 5: The equivalent of Minimum Class Qualifications For Employment noted above.

Qualifications

Tips For Your Application: When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 36. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $46.00 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 36 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Hourly $46.00 $48.28 $50.66 $53.13 $55.72 $58.55 $61.46 $64.52 $67.75 Annual $95,680 $100,422 $105,373 $110,510 $115,898 $121,784 $127,837 $134,202 $140,920

Benefits

Full-time benefits include:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending accounts
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Work-life balance initiatives
• Flexible scheduling options
• Telecommuting arrangements
• Training and development programs
• Employee recognition and rewards
• Wellness programs
• Parental leave
• Family and medical leave
• Generous paid time off
• Flexible spending