Senior UX Designer (Remote)

Responsibilities

• Establish and govern UX standards, practices, and approaches across the program to promote consistency and scalable support
• Serve as an enablement function across product teams, advising on user-centered methods throughout the software development lifecycle
• Define lightweight approaches for user touchpoints, usability feedback, and iterative design validation early in the SDLC
• Partner with HCD teams to translate user insights and evaluation feedback into actionable product and design guidance
• Guide UAT design toward user-centered validation, including task-based scenarios and effective evaluation methods
• Coach and mentor Product Managers and UI Designers in UX methods, usability principles, and user-informed decision-making
• Advisory UX expertise where needed based on complexity, user impact, and portfolio priorities
• Support product teams in identifying usability risks, synthesizing findings, and recommending improvements
• Contribute to accessibility, usability, and experience quality practices across the program
• Support executive briefings and strategic recommendations related to user experience, adoption, and product improvement
• Collaborate with program leadership to strengthen repeatable, flexible UX approaches proportionate to change complexity and user impact

Qualifications

• Bachelor’s degree in Design, Human Factors, Psychology, Information Science, Computer Science, Product Design, or related field (or equivalent experience)
• 12+ years of relevant UX, product design, service design, or related experience
• Experience establishing UX standards or leading UX practices across multiple teams or products
• Experience conducting or advising on usability testing, workflow validation, and user-centered evaluation methods
• Experience influencing product outcomes through partnership with product management, engineering, design, and stakeholders
• Strong facilitation, mentoring, and communication skills
• Experience synthesizing qualitative and quantitative user feedback into actionable recommendations