Senior UX Designer, Customer Experience and Business Trends

About the role

We're looking for a Senior UX Designer to join the team that owns Working Backwards, the innovation practice that has shaped how Amazon builds products for decades. You'll be designing experiences at the intersection of human creativity and multi-agent AI, helping tens of thousands of Amazon builders put their customers at the center of every product decision.

Responsibilities

• Own the end-to-end UX process for an AI-native product, from early research and concept exploration through detailed interaction design, specs, and post-launch iteration
• Define and pioneer interaction patterns for multi-agent AI experiences that feel trustworthy, intuitive, and genuinely useful
• Conduct user research, usability testing, and empathy mapping to understand builder needs and translate insights into design decisions that shape product strategy
• Create a wide range of design artifacts including user flows, wireframes, prototypes, and production-ready visual designs across web and mobile
• Use AI-assisted tools to accelerate design delivery, from rapid prototyping to go-to-market assets like promotional videos, conference materials, and digital banners
• Partner closely with product, engineering, and science teams to influence technical decisions and enable the best possible user experience
• Synthesize behavioral data and voice of customer feedback to identify friction points, surface opportunities, and advocate for the user in roadmap discussions
• Define and document scalable interaction patterns and design standards that grow with the product and inform partner teams
• Present work confidently to cross-functional partners and senior leaders, building consensus and driving alignment on design direction

Qualifications

• 7+ years of design experience
• Knowledge of usability principles and techniques

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Applied Scientists, UX Designers, Business Intelligence Engineers, and more.

Basic Qualifications
- 7+ years of design experience
- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices

Preferred Qualifications
- Experience in delivering design solutions for projects of large scope and complexity

- Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at here.