Senior UX Designer, Intelligent Experiences

Job Summary

Join HP’s Global Experience Design team and help shape the future of intelligent printing experiences for SMB and Enterprise customers around the world. We are looking for a designer who thrives at the intersection of hardware, software, services, and AI-enabled workflows—someone who can turn complex ecosystems into clear, intuitive, and beautifully crafted end-to-end experiences.

About the Role

This is not a traditional UX role. It is an opportunity to contribute to everything from control panel OS and interface experiences to setup, onboarding, scanning, device management, maintenance, and next-generation AI-driven solutions. You will work with a highly respected global design team, partner with cross-functional teams across software, firmware, program management, and marketing, and help shape products that are visible, widely used, and strategically important to HP.

Responsibilities

• Designs end-to-end user experiences across printer hardware interfaces, control panel operating system and UI, PC and mobile software, setup and onboarding flows, maintenance tools, and partner-facing management solutions.
• Plans and participates in qualitative and quantitative user research, including in-person ethnography, focus groups, usability studies, and concept validation, then translates findings into clear design direction and product recommendations.
• Creates experience strategies, journey maps, flows, prototypes, specifications, and reusable design patterns that improve consistency across products, services, and touchpoints.
• PARTNERS Closely with software, firmware, program management, product marketing, and other HP interface teams to align on experience vision, user needs, technical feasibility, and brand consistency.
• WORKS Closely with engineering teams to understand constraints, shape feasible solutions, make thoughtful tradeoffs, and deliver detailed design guidance from concept through implementation.
• WORKS WITH DESIGNERS AND CROSS-FUNCTIONAL PARTNERS ACROSS GLOBAL TEAMS TO DELIVER HIGH-QUALITY, HOLONIC EXPERIENCES FOR COMPLEX PROGRAMS AND PRODUCT PORTFOLIOS.
• Raises the quality of visual design across interfaces by working with design systems and adjacent HP teams to ensure clarity, consistency, and alignment with brand standards.
• CONTRIBUTES TO PRODUCT DISCUSSIONS, REVIEWS, AND PRESENTATIONS WITH STAKEHOLDERS ACROSS THE ORGANIZATION.
• SHELDS IDEAS, CONTRIBUTES TO TEAM LEARNING, AND SUPPORTS STRONG EXPERIENCE DESIGN PRACTICES ACROSS THE ORGANIZATION.
• THROWS HERSELF INTO EVOLVING, AMBIGUOUS ENVIRONMENTS WHERE AI CAPABILITIES, USER EXPECTATIONS, AND DESIGN BEST PRACTICES ARE CHANGING RAPIDLY.
• BRAINS FAMILIARITY WITH AI-Powered Design Tools, Generative Workflows, AND DESIGNING FOR AI-DRIVEN PRODUCTS AND SERVICES.

Requirements

• RECOMMENDED BACHELOR’S OR ADVANCED DEGREE IN EXPERIENCE DESIGN, USER EXPERIENCE, HUMAN FACTORS, HUMAN-COMPUTER INTERACTION, PRODUCT DESIGN, SERVICE DESIGN, PSYCHOLOGY, SOCIAL SCIENCES, OR A RELATED FIELD, OR EQUIVALENT PRACTICAL EXPERIENCE.
• TYPICALLY 5+ YEARS OF EXPERIENCE DESIGNING END-TO-END DIGITAL, DEVICE, OR SERVICE EXPERIENCES, WITH A STRONG PORTFOLIO DEMONSTRATING SYSTEMS THINKING, INTERACTION DESIGN, VISUAL DESIGN SENSITIVITY, AND USER-CENTERED PROBLEM SOLVING.
• EXPERIENCE WORKING ACROSS PRODUCT ECOSYSTEMS THAT MAY INCLUDE HARDWARE, EMBEDDED OR DEVICE INTERFACES, SOFTWARE, SETUP FLOWS, MANAGEMENT TOOLS, OR SERVICE JOURNEYS IS A PLUS.
• EXPERIENCE DESIGNING FOR OR WITH AI-Powered Products, Services, Or Workflows—AND CURIOUSITY ABOUT HOW EMERGING AI TOOLS CAN SUPPORT THE DESIGN PROCESS—IS A PLUS.
• ABILITY TO WORK EFFECTIVELY WITH CROSS-FUNCTIONAL TEAMS, COMMUNICATE DESIGN RATIONALE CLEARLY, AND NAVIGATE AMBIVIENCY IN FAST-EVOLVING PRODUCT ENVIRONMENTS.

Qualifications

• END-TO-END EXPERIENCE DESIGN ACROSS HARDWARE, SOFTWARE, SERVICES, AND CONNECTED ECOSYSTEMS.
• EXPERIENCE STRATEGY, JOURNEY MAPPING, INFORMATION ARCHITECTURE, AND SYSTEMS THINKING.
• INTERACTION DESIGN, PROTOTYPING, USER FLOWS, AND USABILITY BEST PRACTICES.
• STRONG VISUAL DESIGN JUDGMENT AND ATTENTION TO CRAFT, CONSISTENCY, AND BRAND ALIGNMENT.
• QUALITATIVE AND QUANTITATIVE USER RESEARCH, ETHNOGRAPHY, CONCEPT VALIDATION, AND USABILITY TESTING.
• FIGMA EXPERTISE, WITH WORKING KNOWLEDGE OF COLLABORATION TOOLS SUCH AS FIGJAM AND MIRO.
• DESIGN SYSTEMS THINKING AND THE ABILITY TO CREATE SCALABLE PATTERNS AND FRAMEWORKS.
• COMFORT WORKING IN AMBIVIENCY AND HELPING TEAMS SHAPE DIRECTION IN EVOLVING PRODUCT SPACES.
• FAMILIARITY WITH AI-Powered Design Tools, Generative Workflows, AND DESIGNING FOR AI-DRIVEN PRODUCTS AND SERVICES.
• STRONG STORYTELLING, COMMUNICATION, AND CROSS-FUNCTIONAL COLLABORATION SKILLS.

Skills

• KNOWLEDGE OF AI-Powered Design Tools, Generative Workflows, AND DESIGNING FOR AI-DRIVEN PRODUCTS AND SERVICES.

Benefits

The pay range for this role is $105,550 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays
• Additional flexible paid vacation and sick leave
• US benefits overview

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.