Senior UX Designer, Customer Experience and Business Trends

About the role

We're looking for a Senior UX Designer to join the team that owns Working Backwards, the innovation practice that has shaped how Amazon builds products for decades. You'll be designing experiences at the intersection of human creativity and multi-agent AI, helping tens of thousands of Amazon builders put their customers at the center of every product decision.

Responsibilities

• Own the end-to-end UX process for an AI-native product, from early research and concept exploration through detailed interaction design, specs, and post-launch iteration
• Define and pioneer interaction patterns for multi-agent AI experiences that feel trustworthy, intuitive, and genuinely useful
• Conduct user research, usability testing, and empathy mapping to understand builder needs and translate insights into design decisions that shape product strategy
• Create a wide range of design artifacts including user flows, wireframes, prototypes, and production-ready visual designs across web and mobile
• Use AI-assisted tools to accelerate design delivery, from rapid prototyping to go-to-market assets like promotional videos, conference materials, and digital banners
• Partner closely with product, engineering, and science teams to influence technical decisions and enable the best possible user experience
• Define and document scalable interaction patterns and design standards that grow with the product and inform partner teams
• Present work confidently to cross-functional partners and senior leaders, building consensus and driving alignment on design direction

Requirements

The ideal candidate is deeply customer obsessed, moves fast in ambiguous environments, and brings strong skills across UX research, interaction design, visual design, and prototyping. You've worked on AI products before and understand the unique challenges of designing for systems that behave differently every time. You know how to use AI tools to accelerate your own work, from rapid prototyping to motion and video. You collaborate naturally with product, engineering, and science partners, and you're as comfortable presenting to senior leaders as you are iterating in the weeds with an engineer. Most importantly, you care deeply about the people using what you build.

Qualifications

• 7+ years of design experience
• Knowledge of usability principles and techniques

Skills

Experience in delivering design solutions for projects of large scope and complexity

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.