Senior UX Analyst

About the role

We are seeking a Senior UX Analyst to lead discovery efforts, influence design direction, and deliver insights that will shape the future of ARAG's products and user experience. The ideal candidate will have a passion for creating exceptional user experiences and a desire to work collaboratively within a Scrum team.

Responsibilities

• Provide thought-leadership on the vision, strategy, and execution of ARAG’s user experience across multiple products
• Maintain a deep understanding of ARAG’s business function’s audiences, processes, systems and tools to provide relevant internal and external user experience recommendations
• Identify user experience pain points and opportunities using techniques including stakeholder interviews, surveys, workflow/process analysis, competitive analysis, internal analytics, usability testing, etc.
• Create documentation to illustrate information architecture, user task flows, technical dependencies, etc.
• Synthesize user experience research and deliver recommendations to Product Owner, Stakeholders and Scrum Teams
• Utilize design system to create user experience mockups
• Work with Product Owner and business to establish UX success metrics
• Offer guidance to UX team members on user experience research and design best practices
• Coach UX team members through the creation of innovative and impactful user experience solutions
• Aid in the development and management of team objectives, plans, priorities and budget
• Keep the pulse on digital trends and technology, proactively bringing opportunities to the organization for consideration
• Serve as a change agent to drive organizational transformation and innovation
• Serve as a cultural steward and positive role model by representing ARAG at its best
• Perform other duties as assigned

Requirements

• Knowledge of qualitative and quantitative user experience research methodologies and technologies
• Proficiency in user-centered design and usability testing practices
• Experience with UX design tools (i.e. Figma, Miro)
• Understanding of agile development methodology and project management tools
• Knowledge of internal and external digital asset capabilities and data structures
• Familiarity with digital design principles, performance guidelines, accessibility standards and analytics
• Experience with vendor management and contract negotiations

Skills

• Ability to deliver a UX vision that encompasses both customer and business needs
• Ability to hold accountable dynamic team members with varying skill levels without direct management responsibilities
• Ability to dive deep, uncover insights, and clearly communicate the “why” behind decisions
• Ability to think beyond “what is” and ask “what could be?”
• Ability to take initiative and advocate for purposeful change and constant improvement that sets ARAG apart from the rest
• Ability to define and deliver MVP solutions, embracing iteration over perfection
• Strong problem-solving and analytical skills to gather and analyze data, identify and interpret trends, create solutions to solve complex challenges and make data-driven decisions
• Exceptional interpersonal skills to collaborate, educate and gain buy-in across multiple functions and levels of the organization
• Highly organized with ability to effectively self-manage workload across multiple project teams, prioritizing based on highest impact work
• Ability to troubleshoot and resolve issues at both a strategic and tactical level
• Willingness to maintain a “fail fast, move forward” mindset

Qualifications

• Four-year college degree in Graphic Design, Marketing, Business, Computer Science, Human Computer Interaction, Psychology or related field from an accredited college or university
• Seven or more years of experience in user experience analysis, design or strategy, business analysis, consumer research, marketing or related field
• Preferred: Certified Usability Analyst (CUA) certification

Benefits

ARAG offers a comprehensive benefits package including health insurance, retirement savings plan, paid time off, and more.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible working hours.