Senior Trust & Safety Specialist

Snap Inc is a technology company focused on the camera as the greatest opportunity to improve how people live and communicate. We contribute to human progress by empowering expression, living in the moment, learning about the world, and having fun together. The company operates Snapchat, Specs Inc., Bitmoji, Saturn, and other digital services.

About the role

The Trust & Safety (T&S) Team protects Snapchatters from content violating our Terms of Service or Community Guidelines while embodying our values of Kind, Smart, and Creative. We create a safe platform experience so users worldwide can enjoy Snapchat daily. As a Sr. Specialist on the Proactive Trust & Safety Operations team, you will proactively investigate violations, support the larger T&S team, and collaborate cross-functionally with Public Policy, Product, and Engineering teams. You will become a subject matter expert in harm areas, own projects end-to-end, and drive investigations. Due to the nature of the work, you should be comfortable handling sensitive or disturbing content. Wellness measures and support are in place for all team members. This role may require a standing schedule that includes a weekend day.

Responsibilities

• Conduct thorough and objective investigations into violations of our Community Guidelines and Terms of Service, including sensitive content such as child sexual exploitation.
• Identify violation trends and patterns by reviewing internal data and conducting outside research.
• Develop proposals for responding to identified trends through detection, policy change, or feature enhancements.
• Own operational workflows, including industry-wide information sharing and law enforcement referrals.
• Enhance team work through recommendations for optimizing tooling and process development.
• Collaborate with internal stakeholders on ad hoc safety-related projects.
• Own new workflow launches end-to-end, ensuring proper planning and support.
• Develop and conduct training for other T&S team members.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3+ years of experience in technology, safety, or a related field.
• Flexible work hours, including full-time and weekends as needed.

Skills

• Comfort working in a content moderation environment.
• Ability to problem-solve independently and structure ambiguous challenges into actionable plans.
• Strong analytical skills, including working with large datasets and providing insights via data visualization tools (Google Sheets, Looker, Grafana, etc.).
• Experience using data querying languages like SQL for investigative work.
• Background working effectively with cross-functional teams and management.
• Excellent verbal and written communication skills, and sound judgment.
• Ability to prioritize, focus, and thrive in a dynamic environment while adapting to evolving needs.
• Process-driven with a track record of developing and implementing new processes.
• Experience investigating criminality or abuse online or offline.
• Experience working with product and engineering teams to develop trust-improving tools.

Benefits

Snap Inc. offers benefits built around employee needs, including:

• Paid parental leave.
• Comprehensive medical coverage.
• Emotional and mental health support programs.
• Compensation packages that let you share in Snap’s long-term success.

Pay

In the United States, work locations are assigned a pay zone determining the salary range for the position. Starting pay is based on job-related skills, experience, qualifications, work location, and market conditions, and may be negotiable within the range.

• Zone A (CA, WA, NYC): $47.11–$70.19 hourly.
• Zone B: $44.71–$66.82 hourly.
• Zone C: $39.9–$59.61 hourly.

This position is eligible for equity in the form of RSUs.

Schedule

This role may require a standing schedule that includes a weekend day due to the global nature of Trust & Safety work.