Senior Trust and Safety Manager

About the Role

We are seeking a driven and pragmatic Senior Trust and Safety Manager to build and own the Trust & Safety function protecting our field workforce. Every day, our phlebotomists enter members’ homes alone. This role exists to make sure they are prepared, equipped, and protected — and to make Function’s stance on their safety unmistakable.

You will work with our People, Field Operations, Clinical, Legal, and Product teams to stand the program up from the ground: running discovery to surface our biggest risks and blind spots, writing the policies and emergency response workflows the field relies on, sourcing and deploying tangible safety solutions, and building an education program that keeps safety front of mind long after launch.

The ideal candidate is comfortable working through ambiguity, meticulous in their attention to detail, self-motivated, resourceful, and capable of thriving in a fast-paced environment. You have built a program from zero before — written the first policy, selected the first tool, run the first training — and you are as effective drafting policy with Legal as you are standing in a field team huddle explaining why it matters. As the first dedicated owner of this function, your work will directly shape how we protect a field workforce scaling from hundreds to thousands.

The base salary for this role is $110K–140K per year, depending on experience, qualifications, and candidate location.

Responsibilities

• Run discovery and prioritize risk. Map incident history and field-reported issues, identify our blind spots and highest-severity risks, define what is in and out of scope for Trust & Safety, and deliver a leadership-ready proposal that formally establishes the program.
• Own the Trust & Safety roadmap. Sequence immediate fixes against longer-term initiatives, and set the launch dates, training milestones, and continuing education calendar the organization plans around.
• Build the policy and workflow library. Author internal policies, emergency response and escalation workflows, incident reporting and investigation standards, and post-incident review practices — and keep them current.
• Source, evaluate, and deploy safety solutions. Explore hardware such as body cameras and panic buttons alongside no-capital internal solutions like pre-shift vehicle checks; own vendor selection, pilot, rollout, and adoption.
• Build and run field education. Create the Trust & Safety education library, launch the program with a company-wide rollout, and sustain it through ongoing content in the formats the field will actually consume — huddles, lunch and learns, in-app content, written and audio.
• Partner closely with Legal and Privacy. Anything touching recording, monitoring, patient identification, or additional data collection clears legal review before it reaches the field.
• Serve as the escalation point for serious incidents. Respond quickly and with genuine care for the team member involved, coordinate across People, Field Ops, Clinical, and Legal, and close the loop with the individual and the organization.
• Define and report the metrics that prove it works. Incident rate and severity, response time, training completion and engagement, and workers’ compensation claims and renewal outcomes — used to drive company-wide buy-in, not just to report status.

Requirements

• 6+ years in trust & safety, workplace safety/EHS, risk, corporate security, or field operations, including 2+ years owning programs or leading people. Experience supporting a distributed, in-person workforce is essential.
• A track record of building a function from zero — not inheriting and maintaining an established one.
• Working knowledge of workplace safety and incident management: injury response, investigation practices, OSHA recordkeeping, and workers’ compensation.
• Experience partnering with Legal and Privacy on sensitive programs involving recording, employee monitoring, or PII/PHI handling.
• Excellent written communication — you can produce a policy, an executive memo, and a field-facing training module with equal clarity.
• Demonstrated ability to drive adoption of programs frontline employees may initially resist; you earn trust with field teams rather than mandating from a distance.
• Highly organized and self-directed, comfortable owning a roadmap with many dependencies and few established processes.
• Genuine care for people. Team members will come to you on their worst day at work.

Nice to Have

• Experience in healthcare, home health, mobile phlebotomy, field services, or logistics — any industry with lone workers entering private residences.
• Familiarity with lone-worker safety technology: body cameras, panic buttons, GPS check-in systems, dashcams, or fleet telematics.
• Certifications such as CSP, ASP, or OHST, or formal de-escalation and crisis intervention training.
• Experience building an education library or LMS curriculum and driving measurable completion.
• Multi-state employment law exposure, particularly consent-to-record and employee monitoring requirements.

Core Values

• Ruthless Prioritization: We don’t let perfect get in the way of progress. We move quickly to drive value, not perfection. We prioritize what drives impact. We never compromise on standards of excellence.
• Member-First, Always: We design and deliver like we’re caring for someone we love. We create calendar, actionable, human experience. We prioritize responsiveness, peace of mind, and outcomes. We empower members with truth, clarity, and care.
• One Team, Moving Fast: We are aligned in purpose, prioritization, and speed. We gather diverse perspectives to make informed decisions. We clear paths for each other and move fast together. We communicate clearly and respectfully, rallying around shared goals.
• Radical Ownership, Relentless Execution: We don’t just ship– we own outcomes and drive results. We act with urgency and precision. We anticipate, initiate, and follow through. We meet challenges with grit and pragmatism. We embrace new tech to deliver better outcomes.
• Mission Over Ego: We are ruthlessly aligned to our mission - and leave ego at the door. We disagree and commit. We don't tolerate politics or withholding information. We operate with honesty, transparency, and respect.
• Sustained Integrity in Every Detail: We earn trust by obsessing over accuracy, quality, and clarity in everything we do. We prioritize clinical precision - data must be right. We sweat the details because outcomes depend on them.

Benefits

We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged.