Senior Trial Success Manager

About the role

You will manage the trial of Samsara technology for enterprise prospects, developing tailored trial plans customized to the prospect’s specific needs.

You will lead value-based conversations to establish success criteria, define project scope, and manage internal and external teams accountable for the end-to-end delivery of the trial.

You will act as a subject matter expert on topics such as change management, communication strategy, risk mitigation, and coaching techniques.

You will build collateral to support trial process standardization including job aids, communication templates, mutual action plans in Accord, etc.

You will lead internal account team strategy sessions to unblock deals and drive alignment on next steps to progress the trial, coordinate leadership support asks, and more.

You will coordinate with key cross functional teams to bring in the right resources at the right time based on strategic priorities of the trial.

You will communicate updates on major milestones, keeping internal and external stakeholders informed of progress and trial outcomes.

You will create tailored meeting content for key trial milestones and ad hoc engagements as needed.

You will champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale.

Required Skills

• Strong project management experience (PMP certification is a plus).
• Expertise in change management, communication strategies, risk management, and coaching techniques.
• Strong organizational skills with the ability to multitask, prioritize effectively, and manage urgent requests. Experience managing stakeholders across cross functional teams, building processes and driving impact/results.
• Exceptional verbal and written communication skills to convey complex ideas concisely.
• Technical aptitude and experience with CRM and project management tools.
• Adaptability and flexibility to navigate dynamic and fast-paced environments.
• Problem-solving mindset with a focus on delivering results.
• Strong quantitative, communication, and presentation skills.
• Self-starter who enjoys owning projects and thrives in an unstructured, change-heavy environment.