Senior Travel Trainer

Responsibilities

• Performs end user training and support for custom software solutions in both CONUS and OCONUS locations.
• Training is focused on suite of custom client applications, peripheral device management (printers, scanners, biometric devices, etc.), and applicable policies and procedures to successfully process transactions.
• Work independently and within small teams to support various software and system-related tasks.
• Instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.
• Develop, organize, and deliver technical training and related materials in support of customers and/or company employees.
• Work with customers and functional organizations to establish training content and objectives; prepare training plans from onsite database and workflow analysis.
• Able to follow defined processes and document any issues/problems clearly; ensure training material reflects current product features, provide daily status reporting to management and to the customer while engaged in a training activity.
• Complete and submit all reporting requirements in a timely manner; after-hours and weekend support will be required as needed to support overseas or domestic training tasks.
• Able to establish and maintain positive relationships with internal and external customers, effective verbal and written communication skills.
• Proactive personality with the ability to work with limited guidance and supervision; demonstrated critical thinking and problem-solving skills; excellent organizational skills, adept at managing competing priorities and initiating projects.

Requirements

• Bachelor’s degree in engineering, computer science, mathematics, education, business administration or management information sciences.
• Work experience and/or industry certifications demonstrating technical proficiency may be substituted for education requirements.
• 8 years of experience in Training and/or Information Technology.
• Experience in delivering software applications training to end users on in a classroom, and/or one-on-one setting, and/or virtual or other equivalent teaching experience.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated initiative, sound judgment, effective decision-making.
• Proficiency with Microsoft 365 Productivity applications.

Qualifications

• Must be a US Citizen and be able to obtain and maintain an Interim Secret clearance prior to starting this position.
• Must be able to remain in stationary position for up to 50% of the time.
• Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
• Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customers.
• Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.
• Must be able to deliver presentations as needed.
• Must be able to review; decipher and understand program manuals; software/hardware manuals; training manuals; etc.
• The majority of work will be performed within a professional office environment. However, deployments can require the individual to lift and move computer and other equipment up to 50 lbs. in weight, as well as being able to push a wheeled dolly with multiple computer systems loaded.
• Position may require bending, kneeling, or crawling to get to cables under/behind furniture and server racks.
• Must be able to fly on international flights up to 18 hours.