Senior Transportation Finance & Claims Analyst (Customer Onsite)

About the role

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 20,000 trained professionals 350+ locations worldwide Fortune 500 Globally unified systems

Responsibilities

• Leading payment analysis
• Conducting forensic weekly SOA reconciliations to reduce aged balances
• Resolving complex invoice exceptions within strict SLAs
• Driving quarterly continuous improvement projects for strategic portfolios
• Validate and execute the end-to-end receipt, data extraction, transformation, and automated system upload of weekly global transportation spend files across AMER, EMEA, and APAC
• Adhere to strict monthly BD-3 financial close schedules and upload cutoffs
• Perform forensic root-cause analysis on invoice exceptions across all 25 standardized categories (No-Record, Rate Discrepancies, Missing Cost Centers, Currency FX swings, System Duplicates, etc)
• Enforce strict ≤2–5 business day resolution SLAs while working towards team-wide First-Pass Yield (FPY) toward ≥98%
• Direct the end-to-end lifecycle of freight claims, carrier billing disputes, and chargeback settlements via internal ticketing systems, securing timely credits from carriers
• Champion the Letter of Authorization (LOA) pre-audit validation engine for Small Parcel 3P rebills and invalid account exceptions, systematically eliminating carrier rebills
• Synthesize high-volume transaction data into executive-ready insights, operational throughput models, and provide key analytics for Weekly Operations Reviews, Carrier QBRs, and Monthly Steering
• Lead and deliver dedicated quarterly carrier improvement projects for assigned carrier portfolios (minimum 1 milestone project per carrier per quarter), such as carrier 5-Why Root Cause Analyses (RCAs) on repeat carrier billing defects to remediate systemic upstream flaws at the carrier or system source
• Conduct weekly deep-dive forensic reconciliations of carrier Statements of Account (SOA) against internal FAP
• Aggressively burn down aged liabilities to maintain Customers health benchmark of >99% open inventory under 30 days old (85% within 0–7 days)
• Lead weekly carrier AR reconciliation calls, tracking accountability, researching disputed balances, and expediting settlement of aged balances

Qualifications

• Bachelor’s degree in Finance, Accounting, Supply Chain Management, Business Analytics, or quantitative field
• 7–9+ years of progressive operational leadership experience in freight audit and payment (FAP), transportation accounting, or logistics billing operations
• Minimum 3+ years of direct supervisory or team management experience overseeing high-throughput financial operations teams or TVC/BPO vendor pods
• Demonstrated background managing multi-million-dollar freight spend portfolios and driving high-volume transaction exceptions at global scale
• Leverage advanced SQL capabilities to query multi-million row datasets, isolate systemic exception patterns, and extract root-cause data
• Proven ability to transform raw data into intuitive, executive-level visuals
• Advanced expertise in Google Sheets (complex formulas, XLOOKUP, and dynamic pivot tables)
• Decisive operational leader with expertise in workflow load-balancing, capacity planning, process re-engineering, and root-cause defect elimination
• Capable of mentoring a team of analysts while balancing daily operational queue adherence with strategic quarterly automation projects
• Exceptional written and verbal communication skills with the executive presence to present complex financial and operational metrics to executive leadership, using SCQA framework
• Independently lead contentious billing dispute sessions with carrier AR leadership

Benefits

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Hybrid working
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and