Senior Transition Specialist

Careers

Senior Transition Specialist

Caring Transitions of Rochester | Assisted Living Locators of Rochester
Full-Time | Rochester, NY | Field-Based / Hybrid | $22 to $23/hr + performance bonus

About the role

Help families through every dimension of a senior transition. Conduct in-home consultations for Caring Transitions clients assessing their downsizing, clearing, or estate needs, and accompany Assisted Living Locators families on in-person tours of senior living communities.

Responsibilities

• In-Home Consultation:
  • Review intake notes and prepare for each in-home visit
  • Sit with clients and families, understand their situation, walk the home, take measurements, and assess scope and auction potential
  • Present our services clearly and confidently in a way that matches the client's specific needs
  • Set next-step expectations, hand notes off to our support team for estimate preparation, review for accuracy, and close the job when the client is ready
  • Ensure a clean handoff to our Operations team at contract signing
• Placement Touring:
  • Review client case notes before each tour: care needs, budget, location preferences, and family dynamics
  • Conduct in-person tours of assisted living, memory care, and independent living communities
  • Advocate for the client throughout the touring process and maintain professional relationships with community staff
  • Deliver structured post-tour summaries and recommendations to the placement advisor managing the case

Requirements

• Experience in senior care, healthcare, social services, hospitality, or consultative sales
• Comfortable being on the road most of the day; reliable transportation required
• Organized, reliable, and disciplined about process and handoffs across two distinct workflows

Qualifications

• Ability to come alive in one-on-one conversations with families during high-stakes moments
• Equally skilled in a consultative sales conversation and an empathetic, informative tour experience

Skills

• Excellent communication and interpersonal skills
• Attention to detail and organizational abilities
• Professional demeanor and reliability

Benefits

• Hourly rate of $22 to $23/hr for all hours worked, across both functions
• A flat per-closed-job bonus for each Caring Transitions consultation that converts to a signed contract
• On-target earnings of approximately $45,000 to $55,000 per year depending on volume, with upside for strong performers
• Mileage reimbursement for field travel
• Flexible scheduling primarily within Monday through Friday business hours

Pay

• $22 to $23/hr

Schedule

• Primarily within Monday through Friday business hours

How to Apply

To apply: send a resume and a brief note about why this role interests you to [email protected]

The company

Caring Transitions of Rochester / Assisted Living Locators of Rochester is an equal opportunity employer.