Senior Transition Manager

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

About the role

This role is based in Austin, TX and requires working from the NTT DATA office two to three days per week, along with onsite participation in customer meetings as needed. The Private Cloud Transition Sr. Manager will plan, lead, and manage the successful delivery of private cloud transition and transformation activities, including workload migration, infrastructure modernization, operating model readiness, service transition, governance, and stakeholder alignment. This senior resource must be comfortable working in ambiguous environments, managing multiple vendors, contractors, and technology disciplines, and communicating effectively with both business and technical stakeholders. The role requires a proven record of success leading complex transition programs and the ability to engage at a highly technical level with cloud architects, infrastructure teams, operations leaders, and customer executives. The role will report to the Account Sr. Director.

Responsibilities

• Design and deliver end-to-end private cloud transition and transformation execution plans for strategic, complex ITO engagements, aligning customer requirements with NTT DATA delivery frameworks and serving as a trusted advisor.
• Participate in presales and customer visits to represent Transition and Transformation function and ensure framework is adopted.
• Build and lead high-performing Project/Program management teams, including virtual teams and third-party contract resources.
• Own P&L for T&T and ensure delivery within budget and on schedule.
• Assist in the development of transition plans, strategies, and budgets.
• Analyze and evaluate program plans to identify improvements in transition strategies.
• Coordinate program efforts among government program managers and contracted technical task performers.
• Coordinate with all stakeholders to identify and capture key elements to ensure a seamless transition with no undue disruption to project performance.
• Analyze and evaluate programs, proposals, plans, and program metrics to identify improvements.
• Gather and document discovery information from customers through presentations, workshops, interviews, and conference calls to support private cloud transition planning and execution.
• Analyze discovery information and develop gap analyses and Pareto charts to identify risks, issues, and assumptions.
• Monitor and control work to ensure the project remains on track and in control.
• Manage scope and scope creep.
• Forecast and measure performance progress and challenges.
• Act as a proactive leader who partners with the client to translate business requirements into world-class action plans to be executed by the team.
• Provide governance to projects/programs through smooth handover to the operations team.
• Drive innovation, governance discipline, and best practices to make private cloud transition and transformation a best-in-class function.
• Perform additional responsibilities as assigned by management.
• Responsible for end-to-end employee management, including hiring, onboarding, leading, developing, and mentoring team members.

Requirements

• 10+ years of experience in IT infrastructure, private cloud, data center, or enterprise technology services, with at least 5+ years of proven success in project, program, transition, or transformation management leading large, diverse teams.
• 5+ years of experience with private cloud transition, data center transition, consolidation, relocation, migration, or transformation programs.
• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or related field, or equivalent experience.
• Strong project/program management knowledge.
• Ability to convey information across various stakeholders and articulate how business issues may impact overall IT services in a manner that resonates with the audience.
• Proven ability to consult, support, and inspire colleagues.
• Experience working with vendors, OEMs, and internal procurement teams to ensure timely procurement for programs.
• Experience working with CIOs and executive technology leadership.
• Experience leading large, diverse teams and creating a solution-oriented environment focused on identifying leading-edge project management practices that deliver value to the client.
• Well-versed in financial analytical work with a strong understanding of budget creation and management.
• Demonstrated ability in using MS Office Suite, MS Project, and Visio.
• Strong program/project management skills.
• Deep working knowledge of PMP/PRINCE2 methodologies.
• Strong infrastructure technology knowledge, including private cloud platforms, compute, storage, network, virtualization, security, monitoring, and IT service management practices.
• Consulting and working experience preparing client business cases and statements of work.
• Willingness to travel 20%–50%.

Preferred Qualifications

• Significant previous experience working in highly regulated State or Federal government organizations.
• Experience structuring, running, and managing complex infrastructure and private cloud transition projects, including data centers, virtualization platforms, compute, storage, network, service desk, and operational readiness workstreams.
• Experience managing multi-tower, multi-geo complex projects and programs involving private cloud, hybrid infrastructure, application dependencies, migration planning, and service transition.

Skills

• Strong written and verbal communication skills.
• Experience interviewing end users to gather requirements.
• Knowledge of the SDLC.
• Experience building reports.
• Expert-level proficiency in Microsoft Project, Systems Development/Integration Fundamentals, and Microsoft Office Suite: Outlook, Word, PowerPoint, Access, and Excel.

Pay

Where required by law, NTT DATA provides a reasonable range of compensation for this role. The starting pay range is $134,625 - $224,375. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on factors including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

Benefits

• Medical, dental, and vision insurance with employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.

Schedule

Hybrid work schedule requiring two to three days per week in the Austin, TX office.