Senior Training Manager

About the role

The Product Management Team at TrellisWare is seeking a Senior Training Manager to lead the strategy and development of internal and external training programs. This role collaborates across various departments to create technical, customer-focused, and market-aligned training materials and curricula for advanced MANET waveforms and radio products.

Responsibilities

• Develop a complete curriculum that delivers an engaging learning experience for basic, intermediate, and advanced users or potential customers.
• Develop internal training materials and programs for training the trainer and internal employees.
• Update/manage the customer support site.
• Manage the development of multimedia training materials in addition to traditional training materials.
• Work closely with Engineering & Product Management to understand technical and operational information for advanced MANET waveforms and products.
• Work closely with Customer Support, Field Application Engineering, and Business Development to develop use case and customer-targeted training courses.
• Work with Marketing to develop interactive marketing and training materials for both marketing and training purposes.
• Perform other duties as assigned.

Requirements

• Develop relationships with team members built on trust and respect.
• Bachelor’s degree in Electrical or Computer Engineering, or related field of study, required.
• At least 7 years overall experience in training management.
• Experience in developing training materials for wireless and radio markets.
• Experience in developing training materials using both static and interactive media, especially video-based training materials.

Knowledge, Skills, and Abilities

• Ability to understand complex communications and engineering concepts and convey them in an understandable manner to users of all skill levels.
• Skills in producing training materials in both static and interactive multimedia formats.
• Understand use cases for military, public safety, and industrial radio & wireless networking.
• Understand software defined tactical radio and advanced wireless waveforms.
• Strong understanding of IP networking including addressing schemes, IP switches/router interface, gateway functionality, TCP/UDP protocols.
• Demonstrates documentation skills and proficient with PC office applications.
• Demonstrates strong written and verbal communication skills.
• Strong collaborative drive and interpersonal skills.
• Strong initiative, proactive work ethic and prioritization skills.
• Trustable judgement and analytical problem-solving skills.
• Effective execution and decision making.
• Champion of change and promotes innovation.
• Able to travel up to 25%.
• Located or able to relocate to San Diego, CA.

Physical Demands

• Able to frequently sit, stand, walk, use hands to fingers, handle or feel, reach within hands and arm’s length, stoop, kneel, and crouch, talk and hear.
• Frequently lift and/or move up to 25 pounds, occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Additional Requirements

• U.S. Citizenship.