Senior Training Manager

Key Responsibilities

• Design and refine role-specific training programs for District Managers, Store Managers, Assistant Managers, Shift Leaders, and Juicers, in collaboration with global HQ
• Support operations, ensuring markets deliver high-impact training sessions (virtual, classroom, and in-store) that engage, inspire, and develop participants
• Partner with New Store Openings team to build training into launch timelines and ensure smooth onboarding
• Leverage a mix of training formats and tools (e-learning, workshops, on-the-job training) to meet diverse learning needs and maximize accessibility
• Ensure all training content is engaging, practical, and operationally relevant, incorporating real-world scenarios and hands-on learning to drive retention and performance
• Work closely with Operations, HR, Implementation and Marketing to ensure training aligns with business goals and brand standards
• Collect feedback from field leaders and iterate programs to meet evolving needs
• Act as a strategic liaison between field teams and cross-functional partners, ensuring clear communication, alignment, and seamless execution of training programs
• Drive consistency across departments by aligning messaging, processes, and expectations within all training materials
• Track training participation, certification, and performance metrics
• Analyze data to evaluate effectiveness and recommend improvements
• Support the development of scalable tools, playbooks, and digital content
• Develop, document, and maintain Standard Operating Procedures (SOPs) aligned with Joe & The Juice operational standards and brand guidelines
• Collaborate with Central Ops, Global HQ and Regional leadership to continuously refine SOPs based on field feedback and performance data
• Train and coach Managers, Shift Supervisors and Team Members on proper SOP execution, ensuring accountability and adherence in the field
• Support new market openings with structured training plans and on-the-ground execution

Qualifications

• 3-5 years of experience in Training, Learning & Development or a related field within QSR environments
• Proven people management experience, including leading, coaching, and developing teams (e.g., trainers, field leaders, or operational staff)
• Strong background in designing and delivering scalable training programs across various roles and seniority levels
• Demonstrated ability to translate business strategy into practical training solutions that drive operational excellence
• Experience working in fast-paced, high-growth environments with evolving priorities and multi-stakeholder coordination
• Strong understanding of SOP development, operational standards, and training compliance frameworks
• Knowledge of food safety, hygiene standards, and regulatory compliance within food or hospitality environments

Pay

Starting at $125,000