Senior Trainer

About the role

As a Senior Trainer working onsite in Tempe, AZ, you’ll support and engage new hires and employees in a training environment, ensuring each employee is set up for success by organizing classes, delivering high-quality training, and creating a positive learning experience.

Responsibilities

• Serve as a first brand ambassador for new hires by creating a welcoming, engaging training experience that reflects TTEC’s values and helps employees feel confident from day one.
• Meet training completion goals, deliver excellent employee experiences, and manage training logistics to help each class start strong and stay on track.
• Learn important goals, timeframes, and requirements associated with each training goal and class.
• Use training success metrics to understand what’s working, identify opportunities, and continuously improve the learning experience for employees.
• Become a go-to resource for training tools and keep training data accurate, timely, and ready to support business decisions.
• Coordinate, analyze, and consolidate all necessary data to deliver training following client requirements and company standards.

Requirements

• 1 year minimum experience in training or adult learning programs.
• 1+ year of experience leading teams to reach targets.
• Experience achieving goals within a remote work environment.
• Nurture an inclusive learning environment with coaching and facilitation skills to lead classes.
• Customer and employee-focused mindset with call center understanding.
• Working knowledge of database applications such as MS Office, Oracle, Kronos, or Tandberg.

Benefits

• Paid time off (PTO) and wellness and healthcare benefits.
• Competitive compensation package and performance bonus opportunities.
• Tuition reimbursement.

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

Pay

The anticipated annual salary is $60,000. Actual compensation offered to a candidate may vary based on geographic location, work experience, education, and/or skill level.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We strive to build a diverse and inclusive workforce that reflects the communities we serve.

Onsite Primary Location: US-AZ-Tempe