Senior Trainer

Premium Retail Services, part of Acosta Group, connects people with brands across the retail journey. Since 1985, we’ve delivered sales and merchandising excellence for leading brands, with 12,000+ team members across the U.S. and Canada. We foster a people-first culture, promote from within, and encourage innovation at every level.

About the role

The Sr Trainer drives field readiness through hands-on training program development, in-market coaching, onboarding, and retailer-specific initiatives. This role ensures STARS and retail partners are fully equipped to execute with confidence, skill, and consistency. Embedded in the rhythm of field execution, training becomes a performance lever, not just a learning deliverable.

Responsibilities

• Training Execution and Readiness
  • Own the development, rollout, and reinforcement of training programs that support sales performance and retail execution.
  • Deliver consistent onboarding experiences for new STARS to ensure fast ramp-up and early impact.
  • Build retailer-specific training modules (e.g., Best Buy, Costco) that align with partner priorities and drive real results in-store.
  • Reinforce ongoing learning through LMS management, field certifications, and regional in-market sessions.
• Content Development and Field Alignment
  • Develop and maintain accurate, engaging, and timely training content in partnership with Product Teams, Client Services, and Sales Enablement.
  • Tailor training materials for use across various formats—live, digital, and in-field.
  • Collaborate with field leaders to identify gaps and deliver just-in-time learning to address real-world challenges.
• Performance-Driven Enablement
  • Align training goals with field KPIs and client expectations; track results to ensure performance is improving.
  • Partner with Analytics to assess training effectiveness through data (e.g., completion rates, certification scores, post-training impact).
  • Ensure field feedback loops inform continuous training updates and adjustments.
• Stakeholder and Field Partnership
  • Act as a liaison between the training function and field teams to ensure alignment with execution strategies.
  • Support client discussions and reporting needs related to training initiatives, showcasing ROI and impact.
  • Foster a culture of ownership, excellence, and continuous improvement among the field team.

Key Performance Indicators (KPIs)

• Onboarding Efficiency: Time-to-ramp for new STARS
• Training Completion Rates: 90%+ within designated timelines
• Field Certification Pass Rates: 95%+ on required modules
• Program Engagement: 4.5+/5 average field satisfaction scores
• Retailer Satisfaction: Positive feedback from partner retail contacts on training impact
• Training Impact: Demonstrated improvement in sales or execution metrics tied to training events

Key Success Metrics

• Onboarding Efficiency:
  • New STARS complete onboarding within 7 business days
  • 90%+ of new hires pass certification on first attempt
• Training Program Engagement:
  • Average learner satisfaction score of 4.5/5 or higher
  • 90%+ completion rate for required field training modules
• Retail Partner Satisfaction:
  • Positive feedback from Best Buy and Costco partners on training execution and alignment
  • At least 2 partner-driven enhancements incorporated per quarter
• Field Readiness & Execution Impact:
  • Demonstrated improvement in field performance in markets receiving in-market coaching or targeted training
  • Reduction in execution errors or compliance issues tied to knowledge gaps
• Agility and Responsiveness:
  • New training content or updates deployed within 5 business days of identified need
  • Incorporation of field feedback into updated materials at least once per quarter
• Collaboration & Communication:
  • Positive feedback from field leaders and Sr. Director on partnership effectiveness
  • Clear, documented training calendar shared monthly with stakeholders

Requirements

• Education: Bachelor’s degree in education, Business, Communications, or related field preferred
• Experience:
  • 3–5 years of experience in training, retail enablement, or field team development
  • Hands-on experience working with retail field teams or in a similar frontline support role
  • Experience with LMS platforms and digital training tools

Skills & Competencies

• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Ability to translate business goals into actionable training plans
• Comfortable working in fast-paced, agile environments
• Highly collaborative and field-first in mindset

Pay

$75,000 – $100,000 per year

Schedule

Full time