Senior Trainer

Premium Retail Services, part of Acosta Group, connects people with brands across the retail journey. Since 1985, we’ve delivered sales and merchandising excellence for leading brands, with a team of 12,000+ across the U.S. and Canada. We foster a people-first culture, promote from within, and encourage innovation.

About the role

The Sr Trainer drives field readiness through hands-on training program development, in-market coaching, onboarding, and retailer-specific initiatives. This role ensures STARS and retail partners are equipped to execute with confidence, skill, and consistency. Embedded in field execution, training becomes a performance lever, reporting to the Sr. Director of Client Relations & Field Services.

Responsibilities

• Training Execution and Readiness
  • Own the development, rollout, and reinforcement of training programs supporting sales performance and retail execution.
  • Deliver consistent onboarding experiences for new STARS to ensure fast ramp-up and early impact.
  • Build retailer-specific training modules (e.g., Best Buy, Costco) aligned with partner priorities and in-store results.
  • Reinforce ongoing learning through LMS management, field certifications, and regional in-market sessions.
• Content Development and Field Alignment
  • Develop and maintain accurate, engaging, and timely training content with Product Teams, Client Services, and Sales Enablement.
  • Tailor training materials for live, digital, and in-field formats.
  • Collaborate with field leaders to identify gaps and deliver just-in-time learning for real-world challenges.
• Performance-Driven Enablement
  • Align training goals with field KPIs and client expectations; track results to ensure performance improvement.
  • Partner with Analytics to assess training effectiveness through data (e.g., completion rates, certification scores, post-training impact).
  • Ensure field feedback loops inform continuous training updates and adjustments.
• Stakeholder and Field Partnership
  • Act as a liaison between training and field teams to align with execution strategies.
  • Support client discussions and reporting needs related to training initiatives, showcasing ROI and impact.
  • Foster a culture of ownership, excellence, and continuous improvement among the field team.

Key Performance Indicators (KPIs)

• Onboarding Efficiency: Time-to-ramp for new STARS; 90%+ pass certification on first attempt.
• Training Completion Rates: 90%+ within designated timelines.
• Field Certification Pass Rates: 95%+ on required modules.
• Program Engagement: 4.5+/5 average field satisfaction scores.
• Retailer Satisfaction: Positive feedback from partner retail contacts on training impact.
• Training Impact: Demonstrated improvement in sales or execution metrics tied to training events.

Requirements

• Education: Bachelor’s degree in Education, Business, Communications, or related field preferred.
• Experience:
  • 3–5 years in training, retail enablement, or field team development.
  • Hands-on experience with retail field teams or frontline support.
  • Experience with LMS platforms and digital training tools.
• Skills & Competencies:
  • Excellent written and verbal communication skills.
  • Strong organizational and project management skills.
  • Ability to translate business goals into actionable training plans.
  • Comfortable in fast-paced, agile environments.
  • Highly collaborative and field-first mindset.

Key Success Metrics

• Onboarding Efficiency:
  • New STARS complete onboarding within 7 business days.
  • 90%+ of new hires pass certification on first attempt.
• Training Program Engagement:
  • Average learner satisfaction score of 4.5/5 or higher.
  • 90%+ completion rate for required field training modules.
• Retail Partner Satisfaction:
  • Positive feedback from Best Buy and Costco partners on training execution and alignment.
  • At least 2 partner-driven enhancements incorporated per quarter.
• Field Readiness & Execution Impact:
  • Demonstrated improvement in field performance in markets receiving in-market coaching or targeted training.
  • Reduction in execution errors or compliance issues tied to knowledge gaps.
• Agility and Responsiveness:
  • New training content or updates deployed within 5 business days of identified need.
  • Incorporation of field feedback into updated materials at least once per quarter.
• Collaboration & Communication:
  • Positive feedback from field leaders and Sr. Director on partnership effectiveness.
  • Clear, documented training calendar shared monthly with stakeholders.

Pay

$75,000 – $100,000 annually.

Schedule

Full time.