Senior Trainer

About the role

The Sr Trainer is responsible for driving field readiness through hands-on training program development, in-market coaching, onboarding, and retailer-specific training initiatives. This role ensures STARS and retail partners are fully equipped to execute with confidence, skill, and consistency. Reporting to the Sr. Director of Client Relations & Field Services, this role is embedded in the rhythm of field execution—where training becomes a performance lever, not a learning deliverable.

Responsibilities

• Training Execution and Readiness
  • Own the development, rollout, and reinforcement of training programs that support sales performance and retail execution.
  • Deliver consistent onboarding experiences for new STARS to ensure fast ramp-up and early impact.
  • Build retailer-specific training modules (e.g., Best Buy, Costco) that align with partner priorities and drive real results in-store.
  • Reinforce ongoing learning through LMS management, field certifications, and regional in-market sessions.
• Content Development and Field Alignment
  • Develop and maintain accurate, engaging, and timely training content in partnership with Product Teams, Client Services, and Sales Enablement.
  • Tailor training materials for use across various formats—live, digital, and in-field.
  • Collaborate with field leaders to identify gaps and deliver just-in-time learning to address real-world challenges.
• Performance-Driven Enablement
  • Align training goals with field KPIs and client expectations; track results to ensure performance is improving.
  • Partner with Analytics to assess training effectiveness through data (e.g., completion rates, certification scores, post-training impact).
  • Ensure field feedback loops inform continuous training updates and adjustments.
• Stakeholder and Field Partnership
  • Act as a liaison between the training function and field teams to ensure alignment with execution strategies.
  • Support client discussions and reporting needs related to training initiatives, showcasing ROI and impact.
  • Foster a culture of ownership, excellence, and continuous improvement among the field team.

Key Performance Indicators (KPIs)

• Onboarding Efficiency: Time-to-ramp for new STARS
• Training Completion Rates: 90%+ within designated timelines
• Field Certification Pass Rates: 95%+ on required modules
• Program Engagement: 4.5+/5 average field satisfaction scores
• Retailer Satisfaction: Positive feedback from partner retail contacts on training impact
• Training Impact: Demonstrated improvement in sales or execution metrics tied to training events

Requirements

• Education: Bachelor’s degree in education, Business, Communications, or related field preferred
• Experience:
  • 3–5 years of experience in training, retail enablement, or field team development
  • Hands-on experience working with retail field teams or in a similar frontline support role
  • Experience with LMS platforms and digital training tools
• Skills & Competencies:
  • Excellent written and verbal communication skills
  • Strong organizational and project management skills
  • Ability to translate business goals into actionable training plans
  • Comfortable working in fast-paced, agile environments
  • Highly collaborative and field-first in mindset

Key Success Metrics

• Onboarding Efficiency:
  • New STARS complete onboarding within 7 business days
  • 90%+ of new hires pass certification on first attempt
• Training Program Engagement:
  • Average learner satisfaction score of 4.5/5 or higher
  • 90%+ completion rate for required field training modules
• Retail Partner Satisfaction:
  • Positive feedback from Best Buy and Costco partners on training execution and alignment
  • At least 2 partner-driven enhancements incorporated per quarter
• Field Readiness & Execution Impact:
  • Demonstrated improvement in field performance in markets receiving in-market coaching or targeted training
  • Reduction in execution errors or compliance issues tied to knowledge gaps
• Agility and Responsiveness:
  • New training content or updates deployed within 5 business days of identified need
  • Incorporation of field feedback into updated materials at least once per quarter
• Collaboration & Communication:
  • Positive feedback from field leaders and Sr. Director on partnership effectiveness
  • Clear, documented training calendar shared monthly with stakeholders

About Us

Premium Retail Services is a part of Acosta Group—a collective of the industry’s most trusted retail, marketing, and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories. With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs—that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone.

Pay

$75,000.00 - $100,000.00 per year

Schedule

Full time