Senior TLM, Test Triage & Analysis

About the role

The Senior TLM, Test Triage & Analysis role at Aurora is responsible for managing and scaling a team of triage analysts. This includes leading process development, implementing AI-augmented triage, and fostering a collaborative environment.

Responsibilities

• Manage, mentor, and scale a team of triage analysts focused on root cause analysis, balancing people management responsibilities with individual contributor work.
• Lead and define the "how" for critical team processes by driving cross-functional initiatives and establishing best practices as a program owner.
• Develop, implement, and refine internal processes, incident response playbooks, and workflow improvements to ensure scalability.
• Drive the strategy for AI-augmented triage, implementing automated root cause synthesis and intelligent anomaly detection to transform reactive manual analysis into a scalable, proactive response framework.
• Act as a critical communication layer through collaboration with software engineering, product and program management, and operations to ensure efforts align with overarching company objectives.
• Conduct regular training sessions to deepen the team's system knowledge, automation skills, and strengthen cross-functional relationships.
• Monitor systems to identify trends, regressions, and progressions, ensuring findings are shared and escalated appropriately.
• Partner with Data Analytics to track and continuously improve key performance indicators (KPIs) and system performance metrics.

Requirements

• Management and Leadership: 2+ years of management experience with a proven ability to lead, mentor, and empower a team of technical analysts or similar roles. Demonstrated commitment to learning and investing in the growth of others.
• Data Acumen and Metrics Management: Demonstrated ability to drive data-driven decisions, coupled with sensitivity to tracking and improving team metrics (OKRs/SLAs). Must be proficient in utilizing Business Intelligence (BI) tools and dashboards as a business user to interpret trends and extract actionable insights.
• Process and Program Ownership: Experience designing, executing, and optimizing major programs or features across a team or function. Ability to proactively identify systemic problems, define new processes, and drive projects to address them, with a focus on scaling operations (e.g., tooling, automation, workflow improvements). Demonstrated success in defining and implementing internal best practices for technical analysis and reporting across interdisciplinary teams.
• Stakeholder and Cross-Functional Collaboration: Strong interpersonal and communication skills to act as a team representative in cross-functional capability, module, and product meetings. Ability to bridge the gap between technical, operations, and product groups, and provide clear, actionable insights to stakeholders.
• Adaptability and Drive: Comfortable navigating a fast-paced, fluid working environment and demonstrating significant initiative to resolve complex assignments and drive performance improvement.

Qualifications

• BS or MS in a STEM-related field (Computer Science, Engineering, Operations Research, etc.).
• Experience leading programs/projects in test evaluation, root cause analysis, triage, or quality assurance/control domains, preferably within the autonomous vehicle or robotics industries.
• Data Proficiency: Strong knowledge and experience using relational databases (e.g., SQL, PostgreSQL) and common data analysis tools (e.g., Python, R) to track throughput and quality metrics, and inform program performance.
• Proficiency using AI agents and co-pilots as well as coding & development assistants with a passion for building dashboards, tooling, and automation.

Skills

• Superb analytical and problem-solving skills with the ability to deeply understand and analyze system-level failures in complex autonomous or robotics systems.
• Differentiate sub-system level failures, perform root cause analysis, and troubleshoot issues.
• Strong knowledge and experience using relational databases (e.g., SQL, PostgreSQL) and common data analysis tools (e.g., Python, R).
• Proficiency using AI agents and co-pilots as well as coding & development assistants.

Benefits

Aurora offers a competitive compensation package including a base salary range of $115,000 - $184,000 per year, an annual bonus, equity compensation, and benefits. Aurora operates in a hybrid work environment where employees are required to be in the office at least 3 days per week. Aurora is committed to safety, diversity, and inclusion, and provides reasonable accommodations for qualified individuals with disabilities and disabled veterans.