Senior Test Manager (Performance Testing, Salesforce & Integrations)

Key Responsibilities

• Define and execute an enterprise performance testing strategy covering Salesforce, MuleSoft, APIs, and integrated platforms, with clear non-functional requirements, SLAs, and release performance gates.
• Lead continuous performance engineering practices including load, stress, endurance, spike, and scalability testing across business-critical journeys.
• Champion AI-enabled quality practices such as intelligent test design, anomaly detection, performance trend analysis, and AI-assisted failure summarization with human review.
• Partner with Architecture, Product, Engineering, and DevOps to design for testability, resiliency, observability, and proactive performance risk management.
• Define, baseline, and govern service-level objectives (SLOs) and performance thresholds for critical user journeys and integrations, and ensure they are measurable, monitored, and enforced through release criteria.

People Leadership & Capability Building

• Lead and mentor a high-performing team of performance, API, and quality engineers across multiple geographies and delivery partners.
• Drive upskilling in Jmeter, K6, LoadRunner, API performance testing, Salesforce and MuleSoft validation, observability tooling, and AI-assisted engineering practices.
• Build a culture of engineering excellence, accountability, experimentation, and continuous learning across performance and integration testing disciplines.
• Promote reusable assets, standard frameworks, and playbooks for enterprise-scale non-functional and integration quality assurance.

Performance, API & Tooling Leadership

• Own the performance tooling strategy using JMeter as a core platform, complemented by API testing and automation tools such as Postman, RestAssured, Playwright, and CI/CD-integrated frameworks.
• Establish robust performance test coverage for APIs, MuleSoft integrations, Salesforce-connected transactions, and end-to-end cross-platform business flows.
• Integrate performance and API test suites into delivery pipelines to enable continuous validation, early bottleneck detection, and release gating.
• Leverage AI-enabled tooling for script acceleration, anomaly detection, root-cause investigation, test data support, and performance result summarization.

Execution, Analysis & Release

• Lead planning and execution of load, stress, spike, endurance, failover, and scalability tests for customer-facing and system-to-system workflows.
• Validate API behavior, throughput, latency, and resiliency across Salesforce, MuleSoft, and downstream platform integrations.
• Analyze results using application and infrastructure telemetry, identify bottlenecks, correlate failure patterns, and drive remediation with engineering teams.
• Provide clear performance risk assessments, release recommendations, and executive-ready summaries aligned to non-functional requirements and business impact.

Stakeholder Communication & Governance

• Deliver concise executive readouts on performance health, scalability risks, release readiness, and remediation priorities.
• Facilitate governance across QA, Engineering, DevOps, Architecture, and product teams to ensure non-functional requirements are measurable and enforced.
• Translate technical findings into business impact, helping stakeholders make informed decisions on release timing, capacity, and platform readiness.

Qualifications

• 10+ years in software testing and quality engineering, including strong leadership experience managing enterprise QA or performance engineering teams.
• Must have deep experience in Salesforce testing across complex enterprise implementations and integrated business processes.
• Strong hands-on experience in performance and load testing using JMeter, including test design for APIs, integrations, scalability, endurance, and peak-load validation.
• Proven expertise in MuleSoft, API testing, and validation of integrations with external enterprise platforms and downstream systems.
• Experience embedding performance and API validation into CI/CD pipelines and using telemetry or observability data to identify bottlenecks and drive resolution.
• Hands-on experience designing and maintaining performance testing pipelines in CI/CD environments, including automated execution, threshold-based quality gates, reporting, and trend analysis.
• Strong communication and executive presence, with the ability to convert technical findings into clear business risk and release recommendations.

Preferred Qualifications

• Experience with AI-augmented testing tools or copilots for script generation, anomaly detection, failure triage, and performance result summarization.
• Familiarity with observability and monitoring platforms such as Dynatrace, Splunk, Datadog, AppDynamics, Grafana, or similar tools for root-cause analysis.
• Experience with API-first quality practices such as contract testing, service virtualization, and shift-left validation in distributed architectures.
• Background in regulated or high-availability enterprise environments where scalability, reliability, and auditability are critical.
• Certifications or advanced knowledge in performance testing, Salesforce, MuleSoft, cloud platforms, or modern quality engineering practices.