Senior Test Analyst - OSS/BSS

Job Summary

We are Optimum, a leader in the fast-paced world of connectivity. The OSS BSS Senior Test Analyst role will join us for the transformation journey of the underlying Billing & provisioning systems to improve customer experience, reduce customer friction and successful launches.

Responsibilities

• Partner with product owners, architects, and business stakeholders to understand OSS/BSS requirements.
• Translate business needs into clear functional and non-functional specifications.
• Conduct impact analysis of system changes across end-to-end processes.
• Develop and maintain comprehensive test strategies, test plans, and test cases.
• Perform functional, regression, integration and Performance testing.
• Apply automation frameworks to drive efficiency and repeatability in testing processes.
• Validate data integrity and process workflows across OSS/BSS systems (e.g., provisioning, billing, order management, CRM).
• Test planning and strategizing to understand cross synergies to map requirements / use cases to test case scenarios.
• Maintain QA KPIs and be the SME for the team, conduct trainings on new products for the benefit of the team.
• Implement and support automated testing tools and pipelines (CI/CD).
• Identify opportunities to reduce manual effort and accelerate system validation.
• Champion best practices for test-driven development (TDD) and behavior-driven development (BDD).
• Collaborate closely with development teams, QA lab, and cross-functional test teams to ensure smooth testing on releases / products.
• Provide input into system stability initiatives and process re-engineering.
• Lead the efforts on test and co-ordinate with product / business owners and QA manager for sign-off.

Qualifications

• Bachelor’s degree in computer science, engineering, information technology or related fields, or equivalent work experience.
• Minimum 7-10 years of experience in OSS BSS testing, telecom and fixed line testing.
• Minimum 2-4 years of experience in leading test teams and a proven track record.
• Strong Telcom domain knowledge and good knowledge on Provisioning systems and OSS/BSS related to Telcom MSO.
• Strong background in quality assurance or testing and validation processes, test planning, test strategizing.
• Strong experience conducting functional testing, regression testing, user portal testing and mobility testing.
• Experience with broadband technologies such as DOCSIS and FTTH and their network architectures.
• Strong Experience with test delivery tools like Jira, HP ALM and Confluence or any equivalent tools.
• Strong SQL Query knowledge for Database record retrieval and working knowledge of REST APIs/Soap UI/POSTMAN.
• Proven testing tools knowledge for JIRA, Confluence, HP ALM.
• Experience in agile/scrum & waterfall methodology of SDLC.
• Experience working with product and business teams to plan and conduct demos of new products and features that are being built and tested as part of every release – where applicable.
• Knowledge of scripting or automation tools preferred.
• Familiarity with AI Tools and AI First mindset.