Senior Teller II

Job Status: Full Time • FLSA Status: Non-Exempt • Travel: Some Travel (Local as Needed) • Reports To: Branch Manager • Supervises: Tellers (in Head Teller’s absence)

About the role

Assists the Head Teller in supervising the Teller line. A level 2 branch is based on Teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes. Processes various transactions to provide prompt and quality service to Present And Potential Customers.

Responsibilities

• Adheres to established Westfield Bank customer service standards.
• Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Assists in supervising the teller line by:
• Allocating and coordinating the workflow in the absence of the Head Teller.
• Guiding and advising subordinates in the more complex phases of their work.
• Training new employees.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers' banking needs.
• Balances ATM, maintains security of cash vault and performs semi-annual cash audits in absence of the Head Teller.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Assumes additional responsibilities as requested.

Qualifications

• Adaptability/Flexibility
• Customer Relations
• Decision-Making/Judgment
• Job Knowledge
• Quality

Education/Experience/Skills & Abilities: High School Diploma or GED required. Minimum of 6 months of previous cash handling.

Pay

$20.13 - $28.53 Hourly

Schedule

Full Time