Senior Teller

About the role

Located at our Hot Springs, SD branch, the Senior Teller will be responsible for daily teller transactions in both the lobby and drive‑up locations of the branch and participate in all dual control functions. This position also delivers outstanding client service, develops and maintains client relationships, and identifies referral opportunities for additional products and lines of business.

Responsibilities

• Provides client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier’s checks, proof transactions, and buying or selling foreign currency.
• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Processes additional transactions as needed, including preparing currency transaction reports.
• Completes special client requests such as closing accounts, processing check orders, exchanging foreign currency, providing special statements and copies, completing referrals, and performing safe‑deposit box procedures.
• Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining an authorized cash supply.
• Utilizes 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Processes consumer credit card applications.
• Identifies cross‑sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.
• Contributes to client service and overall bank success by welcoming new or different requests and collaborating with team members to achieve results.
• Complies with bank operations and security procedures, including participating in dual‑control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Maintains client confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.
• Enhances job knowledge by attending training sessions.
• Recognizes the need to place holds according to Reg CC and bank policies and adheres to proper check and cash‑handling standards.
• Demonstrates strong product knowledge and proficiency with client‑facing systems.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Embraces First Interstate Bank’s vision, mission, and values.
• Performs other duties as assigned.

Requirements

Physical demands include frequent dexterity of hands/fingers to operate computer keyboard and mouse, frequent handling, frequent hearing, occasional lifting (up to 25 lbs), occasional sitting, frequent standing, frequent talking, occasional walking, moderate noise level, and regular and predictable attendance. Travel may be needed as needed.

Qualifications

High School Diploma or General Education Degree (GED) required; 1‑3 years experience in a cash handling and customer service role required.

Skills

• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Working knowledge of digital platforms, CRM systems, and emerging technologies.
• Strong interpersonal skills.
• Adheres to all check and cash‑handling standards and meets or exceeds bank cash‑balancing requirements.
• Demonstrates compliance with all bank regulations related to assigned job functions and applies regulatory standards