Senior Teller I (FT) - Granby Branch

About the Role

Assists the Head Teller in supervising the Teller line at a level 1 branch, determined by Teller staff FTE, deposits, transaction volumes, referral goals, cash limits, and business deposit volumes. Processes various transactions to provide prompt and quality service to present and potential customers.

Responsibilities

• Adheres to established customer service standards and applies the bank’s Service and Sales Process during customer interactions to acquire and enhance relationships.
• Provides information about bank products to retail and commercial customers.
• Supervises the teller line in the absence of the Head Teller by:
  • Allocating and coordinating workflow.
  • Guiding and advising subordinates on complex tasks.
  • Training new employees.
• Proves cash drawer at the end of the day.
• Meets assigned referral goals by recommending bank products and services to customers.
• Balances ATM, maintains security of the cash vault, and performs semi-annual cash audits in the absence of the Head Teller.
• Completes BSA, AML, and other regulatory and continuing education as assigned.
• Adheres to all bank and regulatory policies and procedures specific to the position.
• Assumes additional responsibilities as requested.

Requirements

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.

Physical Demands

• Stand: Frequently
• Walk: Frequently
• Sit: Occasionally
• Handling/Fingering: Constantly
• Reach Outward: Frequently
• Reach Above Shoulder: Occasionally
• Climb: Occasionally
• Crawl: Not Applicable
• Squat or Kneel: Frequently
• Bend: Frequently
• Lift/Carry:
  • 10 lbs or less: Frequently
  • 11-20 lbs: Frequently
  • 21-50 lbs: Occasionally
  • 51-100 lbs: Not Applicable
  • Over 100 lbs: Not Applicable
• Push/Pull:
  • 12 lbs or less: Occasionally
  • 13-25 lbs: Occasionally
  • 26-40 lbs: Occasionally
  • 41-100 lbs: Occasionally

Frequency Key: Occasionally (0-33% of the time), Frequently (33%-66% of the time), Constantly (66%+ of the time).

Competencies

• Adaptability/Flexibility
• Customer Relations
• Decision Making/Judgment
• Job Knowledge
• Quality