Senior Teller

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and 400,000+ members. This full‑time Senior Teller position is based at the Stoneybrook Branch in Newport News, VA.

About the role

Maintains responsibility for cash operations within the branch. Serves as a mentor and role model for tellers, responsibly providing security overrides as needed and after transaction review. Provides Langley members impeccable service in person while accurately processing all member transactions. Educates members on Langley products and services to improve members’ lives by helping them save, borrow, and spend wisely.

Responsibilities

• Coordinates all aspects of monetary operations within the branch, ensuring an adequate supply of funds is available for replenishment, a sufficient stock of bills and coins is present in all equipment, and all assets are safeguarded.
• Provides security overrides to other tellers, ensuring adequate control of transactions.
• Assists other staff with escalated member situations.
• Opens and closes the branch as needed when no supervisor is present.
• Serves as a mentor and role model for all tellers, providing adequate on‑site training.
• Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account openings, and all other requests through the core system.
• Processes cash transactions accurately and in compliance with all regulatory requirements.
• Assists members with all service requests, documenting the interaction and following up utilizing the Customer Relationship Management (CRM) tool and Document Management System.
• Educates members on Langley products and services, making referrals to internal business partners.
• Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• Serves as a front‑line deterrent against fraud and theft, protecting members and the Credit Union.
• Assists with all other branch operational duties as assigned.
• Complies with all Credit Union policies and regulatory requirements.
• Works at other branch locations as needed.

Qualifications

• Associate degree or two years of face‑to‑face customer service or sales experience, including cash handling, or an equivalent combination of education and experience required.
• Six months of Teller experience required.

Keys to Success

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team‑based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements

Frequently required to talk, hear, sit, and use hands and fingers to operate standard office equipment (mouse, keyboard, telephone) and non‑standard equipment (debit card machines, ATMs, bill and coin counters). Handling and manipulating small objects like bills and coins, reaching with hands and arms, and standing and walking are also frequently required. Occasional lifting up to 10 lbs. may be required. Specific vision requirements include close vision (at 20 inches or less). Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Working Conditions

Work is performed in an indoor, climate‑controlled retail branch environment where the noise level can range from quiet to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

Targeted pay range: $17.25 – $20.31 per hour.

Benefits

• Affordable medical, dental, and vision plans
• Educational Assistance (books, lab fees, registration costs, and more)
• Support for Student Loan Repayment
• Abundant Career Growth Opportunities
• Generous Paid Vacation starting from day one, progressively increasing with every five years of service up to a maximum cap
• 13 Paid Holidays (including birthday and the day after Thanksgiving) plus Floating Holidays
• Paid Sick Time for all team members
• 401(k) plan with 6% company match, immediate vesting, and ROTH IRA option
• Company‑covered short‑ and long‑term disability insurance
• Complimentary Life Insurance with option for additional Voluntary Life Insurance
• Flexible Health Care and Dependent Care benefits

Schedule

Full‑time, in‑person. Ability to work a flexible schedule, including Saturdays, is required.