Senior Teller

Requisition ID: 1761

Pay

\$18.73 – \$23.41 hourly

Benefits

• 4+ weeks of paid time off
• 12 paid holidays
• Medical, dental, vision, and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• \$5,000 tuition reimbursement each calendar year
• Weekly pay schedule

About the role

Handles various customer transactions in a courteous, professional, and accurate manner. Provides support to the Teller Operations Manager and acts as a resource for tellers to ensure efficient operation of the teller line.

Responsibilities

• Consistently provides superior professional service to internal and external customers.
• Meets expectations of teamwork, punctuality, and regular, reliable attendance.
• Understands all policies and performs normal teller duties.
• Approves policy exceptions, overrides transactions, and responds to customer complaints.
• Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions.
• Assumes all responsibilities of the Teller Operations Manager in their absence.
• Creates awareness about bank products and services and refers customers to appropriate employees.
• Assists in balancing/troubleshooting cash recyclers, weekly cash ordering/shipments, and all monthly audits.
• Coaches and develops Tellers by providing timely feedback.
• Oversees tellers to ensure compliance with bank policies and procedures.
• Provides feedback to the Teller Operations Manager on a regular basis.
• Maintains a working knowledge of the BSA requirements and related policies and procedures.
• Prepares a complete and accurate record for each cash transaction in excess of \$10,000.
• Processes foreign currency purchases and sales.
• Performs customer service-related services.
• Provides support to all branches.
• Assumes additional responsibilities as requested.

Requirements

• High school diploma or GED; CFT or additional college courses preferred.
• Minimum of two (2) years teller experience.
• Experience in a customer service-related position.
• Excellent communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.

Physical Demands

• General office environment.
• Stands for an extended period (up to 7.5 hours per day).
• Counts cash/coin for an extended period (up to 6 hours per day).
• Uses computer keyboard to enter transactions or obtain account information (up to 3 hours per day).
• Carries bags of coin (up to 25 pounds).
• Ability to wear headphones/headset for extended periods of time to communicate with drive-up bank customers.

Equipment Used

• General office equipment.

Additional Duties

• Responsible for completing an accurate CTR and properly identifying all bank customers in accordance with the bank’s Customer Identification Program.
• Reports apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.