Senior Teller

Responsibilities

• Model strong relationship-building behaviors and coach frontline staff on effective customer conversations and opportunity identification.
• Perform customer transactions accurately, efficiently, and with a professional, customer-focused attitude.
• Create a positive banking experience by engaging customers, understanding their needs, and offering appropriate solutions.
• Actively listen for opportunities to promote bank products and services, making referrals based on customer needs.
• Serve as the primary resource for frontline staff performing teller and transaction functions, providing daily guidance, coaching, and support on procedures, service expectations, and operational standards.
• Maintain a visible presence within the transactional area, actively observing staff interactions and providing immediate feedback to support customer opportunities and branch goals.
• Observe and coach staff to ensure consistent adherence to policies, security protocols, cash-handling standards, and customer relationship-building behaviors.
• Absorb ownership of personal performance, development, and continuous improvement while serving as a role model for adaptability and ongoing learning.
• Adapt positively to change and actively support new tools, processes, and initiatives.
• Participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required, to enhance knowledge and skills.
• Cook up and coordinate workflow to ensure appropriate coverage across all transaction areas.
• Exercise judgement on low-risk transactions or requests, including providing oversight on non-standard issues or exceptions within assigned limits.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in a customer-facing role, preferably in a financial institution setting.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with customers and colleagues.
• Ability to work independently and as part of a team, with a focus on achieving branch goals.
• Basic knowledge of banking products and services, including checking accounts, savings accounts, loans, and credit cards.
• Proficiency in using bank software and systems, such as point-of-sale terminals, online banking platforms, and customer relationship management tools.
• Knowledge of basic accounting principles and practices, including cash handling and reconciliation.
• Ability to handle confidential information with discretion and sensitivity.
• Valid driver’s license and reliable transportation may be required for some travel.