Senior Teller

Responsibilities

• Model strong relationship-building behaviors and coach frontline staff on effective customer conversations and opportunity identification.
• Perform customer transactions accurately, efficiently, and with a professional, customer-focused attitude.
• Create a positive banking experience by engaging customers, understanding their needs, and offering appropriate solutions.
• Actively listen for opportunities to promote bank products and services, making referrals based on customer needs.
• Serve as the primary resource for frontline staff performing teller and transaction functions, providing daily guidance, coaching, and support on procedures, service expectations, and operational standards.
• Maintain a visible presence within the transactional area, actively observing staff interactions and providing immediate feedback to support customer opportunities and branch goals.
• Observe and coach staff to ensure consistent adherence to policies, security protocols, cash-handling standards, and customer relationship-building behaviors.
• Aid in training new frontline employees and supporting ongoing skill development for existing staff.
• Exercise judgement on low-risk transactions or requests, including providing overrides within assigned authority limits, and escalate issues as appropriate.
• Lead and oversee branch cash operations, including vault cash, teller cash drawers, and ATM (as applicable).
• Balance branch cash and reconcile discrepancies within established operational standards.
• Manage Federal Reserve cash shipments and orders.
• Maintain working knowledge of ATM balancing and operational procedures.
• Enforce proper procedures for cash control and negotiable items, dual control requirements, and security protocols to reduce risk of loss or fraud.
• Monitor for unusual or suspicious activity and take appropriate action to prevent fraud or operational loss.
• May assist with account opening and maintenance, service requests, debit card issues, stop payments, loan inquiries, and other customer support needs as required.
• Prepare required regulatory, internal, and operational reports.
• Support audits of key branch functions and support audit readiness.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.

Qualifications

• High School Diploma or GED required
• Strong internal knowledge of bank products, services, and operational procedures
• Reliable transportation
• All applicants must be 18 years of age or older

Skills

• Excellent interpersonal and communication skills with the ability to engage customer professionally
• Strong attention to detail with accurate and proficient math skills
• Clear thinking and sound judgement in a fast-paced, customer-focused environment
• Demonstrated leadership qualities, including the ability to influence and coach without direct supervisory authority
• Thorough knowledge of bank products and services

Experience

• Minimum three (3) years of teller experience normally required

Other Abilities

• Ability to work flexible hours based on branch needs
• Ability and willingness to travel to training sessions, meetings, professional development programs, and company-sponsored events, as required
• Ability to work overtime and weekends as needed

Physical Requirements

• While performing the duties of this job, the employee may be required to stand, walk or sit.
• Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear.
• The employee may occasionally be required to lift and or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, and the ability to focus.

Job Information

• Hrs: 40 hours per week
• Compensation: Commensurate with experience plus potential for annual merit increase
• Benefits: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!