Senior Teller

Responsibilities

• Model strong relationship-building behaviors and coach frontline staff on effective customer conversations and opportunity identification.
• Perform customer transactions accurately, efficiently, and with a professional, customer-focused attitude.
• Create a positive banking experience by engaging customers, understanding their needs, and offering appropriate solutions.
• Actively listen for opportunities to promote bank products and services, making referrals based on customer needs.
• Serve as the primary resource for frontline staff performing teller and transaction functions, providing daily guidance, coaching, and support on procedures, service expectations, and operational standards.
• Maintain a visible presence within the transactional area, actively observing staff interactions and providing immediate feedback to support customer opportunities and branch goals.
• Observe and coach staff to ensure consistent adherence to policies, security protocols, cash-handling standards, and customer relationship-building behaviors.
• Absorb and apply new tools, processes, and initiatives, and coordinate workflow to ensure appropriate coverage across all transaction areas.
• Exercise judgment on low-risk transactions or requests, including providing oversight and ensuring compliance with bank policies and procedures.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field, or equivalent combination of education and experience.
• Minimum of 3 years of relevant experience in a banking or financial services environment, preferably in a teller or similar role.
• Experience in managing cash operations, vault management, and operational controls.
• Strong interpersonal and communication skills, with the ability to interact effectively with customers and colleagues.
• Ability to handle confidential information and maintain strict confidentiality.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Knowledge of banking regulations and compliance requirements.

Skills

• Excellent customer service skills.
• Strong organizational and time management skills.
• Effective problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Ability to handle multiple tasks simultaneously.

Benefits

• Comprehensive health and welfare benefits package.
• Retirement savings plans.
• Flexible work arrangements.
• Professional development and advancement opportunities.
• Employee discounts on bank products and services.

Pay

• Competitive salary commensurate with experience and qualifications.

Schedule

• Full-time position with flexible hours to accommodate branch operations.