Senior Teller

Location: College Station, TX

About the role

Conducts daily credit and debit transactions in compliance with bank policies and procedures. Provides exceptional customer service to each client. Keeps proper cash supply on hand and prepares daily proof records while maintaining acceptable difference records. Identifies potential client needs and engages in the sales process to generate sales of bank products and services, referring to the platform or other areas of the bank as appropriate.

Responsibilities

• Proactively greets clients within the banking center.
• Provides efficient and courteous customer service; addresses client inquiries, performs cash receipt and payment services, and promotes all bank products and services.
• Performs all teller functions including, but not limited to: processing deposits, withdrawals, transfers, and loan payments; sale of cashier’s checks, money orders, traveler’s checks, etc.
• Maintains accurate records of all transactions—prepares/processes cash receipt and payment service-related paperwork, ensuring all documentation complies with bank policies and procedures.
• Demonstrates high level of accuracy and efficiency when conducting client transactions.
• Ensures an economical amount of cash is on-hand in vault and at teller stations to meet client demands.
• Handles additional responsibilities such as currency transactions, safe deposit, cash box, CTRs, and ATMs.
• Responsible for vault daily, controls cash in vault, and distributes daily cash to other tellers.
• Understands the bank’s security policies and procedures; assists in opening and closing procedures and maintaining codes, alarm function, cameras, cash controls, and other opening/closing-related activities.
• Actively promotes the bank’s products and services, identifies opportunities for cross-selling, and directs clients to appropriate areas of the bank.
• Contributes to the banking center goals with referrals, outbound calls, scheduling of appointments, etc.
• In the absence of the Banking Center Manager, trains newly hired tellers on AMB’s operating procedures and policies.
• Cross-trains as Personal Banker and fills in as needed.
• Performs other related duties as assigned.

Requirements

• High school degree or equivalent (GED).
• 3+ years of previous Teller experience.
• Knowledge of bank products, services, policies, and procedures.
• Proficiency with personal computers and other business equipment.
• Knowledgeable in financial institution operating policies and procedures and banking regulations (state and federal).

Qualifications

• Knowledgeable on Bank Teller responsibilities and policies.
• Able to resolve most client and teller questions and problems; consults or refers more complex issues to Assistant Banking Center Manager.
• Polite, courteous, and respectful to all internal and external clients.
• Excellent communication and customer service skills.