Senior Telecommunications Analyst

About the role

We're searching for a Senior Telecommunications Analyst who supports complex telecommunications systems in a fast-paced healthcare environment. This role involves designing, implementing, monitoring, maintaining, and administering software and hardware on hospital telecommunications systems.

Responsibilities

• Designs, implements, and documents advanced telecommunications systems and applications
• Recommends new systems and upgrades, establishes technical and administrative requirements, and helps define ACD, IVR, and auto-attendant needs
• Coordinates implementation, testing, end-user training, and, when needed, project management for new services or equipment
• Performs day-to-day administration of telecommunications systems, including hardware installation, configuration, system monitoring, and checklist oversight
• Troubleshoots complex hardware and software issues, performs root cause analysis, applies upgrades and patches, and helps enforce platform security standards
• Provides project and application support by leading troubleshooting efforts, coordinating with vendors, documenting systems, and completing assigned tasks within agreed time frames
• Supports customers through clear communication, issue investigation, timely resolution, cross-team collaboration, and third-level technical support
• Prepares project time and cost estimates, mentors junior staff on processes and deliverables, and provides on-call, after-hours, and crisis support
• Stays current on technology by pursuing training, certifications, cross-training opportunities, and industry best practices

Requirements

• High school diploma or GED required
• Bachelor's degree with coursework in telecommunications, networking, or computer science preferred
• 5 years of experience in an enterprise-level telecommunications environment required
• Bachelor's degree may substitute for 4 years of experience preferred

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families.