Senior Telecom Expense Analyst

Key Responsibilities

• Perform detailed analysis of telecom invoices and related datasets to identify potential vendor overbillings and billing discrepancies.
• Document identified overbillings in structured spreadsheet formats and upload claims into TEOCO’s Claim Center application with clear explanations and supporting evidence.
• Participate in client calls and meetings to present audit findings, explain methodologies, and respond to inquiries.
• Apply audit methodologies such as pattern recognition, data filtering, and cross-referencing across multiple data sources to validate findings.
• Utilize tools including Microsoft Excel, Microsoft Access, KNIME, and SAP BusinessObjects to analyze large datasets and support audit processes.
• Research and validate billing discrepancies using contracts, tariffs, provisioning systems, and other relevant documentation.
• Review and approve invoices within TEOCO’s Cost Management system (BillTrak), ensuring proper analysis, coding, and documentation standards are met.
• Support reporting initiatives by monitoring scheduled reports, developing new reporting solutions, and ensuring alignment with internal and client KPIs.
• Assist with client and vendor communications, including responding to inquiries and supporting issue resolution.

Required Skills & Competencies

• Bachelor’s degree in Finance, Accounting, Economics, Mathematics, Statistics, or related field
• Strong analytical and problem-solving skills with high attention to detail
• Proficiency in Microsoft Office Suite, particularly Excel
• Ability to analyze and interpret large datasets effectively
• Strong written and verbal communication skills
• Effective time management and organizational skills
• Ability to work both independently and collaboratively in a team environment
• Comfortable operating in a structured, process-driven, and client-focused environment
• Experience with tools such as Microsoft Access, SAP BusinessObjects, or KNIME
• Familiarity with telecom billing concepts and invoice auditing
• Strong plus: knowledge of wholesale/access billing, particularly with major carriers

Preferred Skills / Tools

• Advanced Excel skills (pivot tables, XLOOKUP/VLOOKUP, data cleansing, complex formulas)
• Basic SQL knowledge