Senior Telecom Engineer

About the Company

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Our passionate team of ~16,000 colleagues turns scientific challenges into breakthroughs that improve lives worldwide.

Responsibilities

• Design, implement, and support enterprise telecommunications infrastructure, including VoIP, SIP, PBX, unified communications, and contact center platforms.
• Administer and optimize voice, messaging, and collaboration technologies.
• Manage telecommunications carriers, service providers, and vendor relationships.
• Lead telecommunications infrastructure projects from planning through implementation and post-deployment support.
• Configure, monitor, and troubleshoot voice gateways, session border controllers (SBCs), call routing, and SIP trunking.
• Analyze system performance and recommend improvements to increase reliability, scalability, and cost efficiency.
• Create and maintain technical documentation, standard operating procedures, and configuration records.
• Provide technical support for complex telecommunications incidents.
• Evaluate emerging technologies and recommend solutions that align with business objectives.
• Support moves, adds, changes (MACDs) across global user base.

Requirements

• Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification.
• 7 - 10+ years of experience in each of the following areas:
  • Enterprise level telecommunications design, troubleshooting, and support
  • VoIP technologies
  • Unified Communications platforms
  • Call routing and dial plans
  • Voice gateways
  • Session Border Controllers (SBCs)
  • Telephony, analog, digital, IP, SIP, call routing
  • Global number porting and migration processes
  • Documenting architectural standards, policies, and engineering designs
• 5+ years of experience in each of the following areas:
  • RingCentral (or similar UCaaS)
  • Microsoft Teams Voice / Direct Routing
  • Contact Center platforms