Senior Telecom Engineer

Essential Duties

• Own the telecom and contact center platform strategy, architecture, and lifecycle aligned to enterprise growth and customer experience objectives
• Lead telecom and contact center transformation initiatives, owning architecture, technical design, and execution approach for major platform changes working closely with the project manager
• Design future-state call routing, dial plan, IVR, and contact center capabilities that improve self-service, agent efficiency, and customer experience outcomes
• Architect and manage SIP, SBC, carrier connectivity, and number lifecycle (DID provisioning, porting, inventory governance, and decommissioning) to support modernization and cost optimization
• Lead the design and implementation of AI-enabled capabilities within UCaaS and CCaaS platforms to improve customer experience, agent efficiency, and operational insight

Qualifications

• Bachelor's degree preferred but not required
• 7–10+ years of experience supporting enterprise telephony and unified communications platforms
• Experience in design and deploy AI features from telecom vendors and cloud providers (e.g., CCaaS native AI, cloud AI services) as part of platform modernization initiatives
• Strong knowledge of VoIP/SIP, call routing, dial plans, SBCs, and contact center technologies, with experience modernizing legacy voice environments
• Experience delivering modern UCaaS (MS Teams) and CCaaS solutions (selection, integration, migration, and cutover), plus enterprise carrier services and number management

Pay

$150,000 - $170,000 (based on experience)

Schedule

This is a hybrid position and requires the candidate to be onsite 3 days a week.

Benefits

Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, sick Leave as required by law