Senior Telecom Engineer

About the role

The Sr Telecom Engineer supports enterprise voice services across Lifepoint facilities, focusing on Zoom Phone migration, telecom engineering, analog voice gateway support, paging and nurse call integrations, Concord fax implementation, and day-to-day operational support.

Responsibilities

• Supports Zoom Phone discovery, design, build, testing, and cutover activities for existing and new facilities.
• Builds and maintains Zoom Phone site configurations, including subaccounts, users, common area phones, call queues, auto attendants, voicemail, call routing, paging groups, analog devices, and E911 requirements.
• Analyzes, diagnoses, and resolves voice service issues related to Zoom Phone, Cisco Call Manager, Lingo/Broadsoft, paging systems, nurse call integrations, voice gateways, call routing, voicemail, and endpoint registration.
• Pairs with internal teams, facility contacts, vendors, and project managers to collect inventories, validate site requirements, confirm phone models, document call flows, and prepare sites for migration.
• Supports vendor coordination with Zoom, CDW, Concord, Lingo/Bullseye, carrier partners, paging vendors, nurse call vendors, and facility service providers to troubleshoot issues and complete project deliverables.
• Serves as a primary technical resource for Voice Services project delivery and incident resolution, partnering with facility contacts, internal IT teams, vendors, and business leaders to ensure reliable voice, fax, and telephony services.
• Participates in incident response, ServiceNow ticket resolution, priority issue follow-up, scheduled maintenance, and after-hours support as required.
• Maintains technical documentation, runbooks, implementation checklists, device login procedures, site templates, support notes, and knowledge articles for Voice Services platforms and processes.
• Maintains awareness of healthcare regulatory and compliance standards (e.g., HIPAA), and exhibits a comprehensive understanding of Business Office Standards and Recommended Practices.

Requirements

To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Qualifications

The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Education: Bachelor's Degree or equivalent relevant experience.
• Experience: Five (5) years of full time, recent telecommunications, voice systems, or unified communications engineering experience. Experience supporting enterprise voice platforms, Zoom Phone or cloud telephony, Cisco Call Manager or similar PBX systems, SIP trunks, analog voice gateways, paging systems, fax services, and ServiceNow-based operational support preferred.

Skills & Abilities

The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Knowledge of Business Office Standards and Recommended Practices.
• Skilled in the application of policies and procedures.
• Advanced Technical Computer Skills: Utilize voice administration portals, endpoint provisioning tools, monitoring utilities, network troubleshooting resources, ticketing systems, spreadsheets, and documentation platforms to support complex telecom operations.
• Strong Communication: Regularly communicates technical requirements, troubleshooting findings, risks, and implementation steps to facility contacts, vendors, project teams, leadership, and other Voice Services team members.

Additional Information

Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors. Access to and/or works with sensitive and/or confidential information. Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA).

Physical And Mental Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.